Customer Service Restaurant Supervisor

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SHARON JERUTO

+974-******** ************@*****.***

PROFESSIONAL SUMMARY

I'm a dedicated customer service professional with a strong background in hospitality and safety operations. Skilled in delivering exceptional guest experiences, ensuring security, and managing high-traffic environments. Proven expertise in customer assistance, efficient workflow management, and adherence to safety protocols, with experience as an X-ray Operator at Hamad International Airport and other previous roles in hospitality. Recognized for a proactive approach, strong attention to detail, and a commitment to service excellence. I'm seeking to leverage these skills in a Barista or Customer Care role to create welcoming and satisfying customer experience.

WORK EXPERIENCE

Screener (X-ray Operator)

Hamad International Airport, Doha, Qatar May 2024 - Present Key contributions.

• Operate X-ray screening equipment, ensuring passenger safety while maintaining accuracy and attention to detail.

• Assist passengers courteously, guiding them through screening protocols and addressing inquiries to enhance their travel experience.

• Ensure compliance with airport security regulations, identifying and mitigating risks to facilitate a seamless passenger flow.

• Collaborate with the security team to address any concerns, providing swift issue resolution and promoting a safe environment.

• Educate passengers on screening procedures, reducing wait times and promoting a smooth travel experience.

• Recognized for proactive approach during peak hours, significantly minimizing wait times through efficient area management.

Lady Guard

2

Doha Metro, Doha, Qatar January 2022 - January 2024 Key contributions.

• Ensured the safety of passengers, conducted routine checks, and adhered to strict safety protocols within the metro system.

• Provided guidance and support to passengers, enhancing their comfort and addressing any inquiries promptly.

• Collaborated with security staff during emergencies, displaying quick response skills to ensure passenger well-being.

• Developed safety measures that reduced on-site incidents by 20%, creating a safer environment for travelers.

• Consistently recognized by management for professionalism and attentiveness in maintaining a secure metro experience.

• Received commendations for reliability and effectiveness in handling challenging situations and ensuring smooth operations.

Restaurant Supervisor

Oak Place Hotel & Conference Center, Nairobi, Kenya January 2019 – January 2021 Key contributions.

• Supervised daily restaurant operations, overseeing staff to uphold high service and hospitality standards.

• Conducted training programs and performance evaluations, resulting in a 20% boost in team efficiency.

• Addressed customer inquiries and resolved complaints, maintaining a customer satisfaction rate above 90%.

• Enhanced customer service by implementing new resolution procedures, reducing complaint frequency by 25%.

• Introduced operational efficiencies that streamlined service, improving table turnover and service speed.

• Awarded for exceptional management and commitment to maintaining a welcoming and efficient dining environment.

Barista/Waitress

Oak Place Hotel & Conference Center, Nairobi, Kenya January 2018 – January 2019 3

Key Contributions

• Prepared and served a range of beverages, consistently ensuring high quality and adherence to recipes.

• Delivered attentive customer service, creating a positive dining experience for guests and promoting repeat patronage.

• Processed orders accurately and efficiently, managing payments and maintaining a clean service area.

• Achieved a 95% positive customer feedback rating, recognized for both service quality and product consistency.

• Implemented upselling techniques that boosted average check size by 10%, contributing to overall revenue growth.

• Streamlined service processes, reducing customer wait times by 15% during peak hours. EDUCATION & CERTIFICATE

AVIATION SECURITY TRAININGS (HAMAD INTERNATIONAL AIRPORT)

• ASAT

• GSAT

• X-RAY C1 AND C2 SCREENING

• QPS(SMART)SCREENING.

• PDS AND ETD SCREENING

• HBT TRAINING.

• GREAT CUSTOMER SERVICE.

• Certified Nursing Assistant, Diploma

Philippino Institute (2023)

• Certificate in Hospitality and Hotel Management

CAP Youth Empowerment Institute (2016 – 2017)

• Kenya Certificate of Secondary Education (K.C.S.E.) Kamagut Secondary School (2013 – 2016)

References

• Available upon request

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