Support Worker

LUKE WILD

Address: *** ******* ****, *********, *** 9LL

Mobile: 075********

Email: ********@**********.***

EXPERIENCE

A highly organized and detail-oriented professional with a strong background in customer service, logistics, and problem-solving.

Experienced in managing high-pressure situations, handling complaints, and resolving issues efficiently.

Ability to assess and process information accurately can contribute to the success of a claims department.

An effective public speaker with strong communication and presentation skills, the ability to build rapport and demonstrate empathy, active listening capabilities, and a resilient, determined approach.

Effectively communicated verbally and in writing using various media, prepared and reviewed reports, and demonstrated technical, presentation, and interpersonal skills.

KEY SKILLS

Efficient in reporting and Documentation

Customer Service and Complaint Resolution

Analytical and Problem-Solving Abilities

Strong Communication and Negotiation Skills

Organizational and Time Management

Investigative and Risk Assessment

IT Proficiency (Microsoft Office )

Attention to Detail and Data entering Accuracy

EMPLOYMENT HISTORY

Multi Drop Delivery Driver UK C & R Ltd. (May 2023 – September 2023)

Managed logistics, route planning, and timely deliveries.

Handled customer complaints and provided solutions in a fast-paced environment.

Dealt with challenging conditions and problem-solved on-site to ensure efficient operations.

Maintained accurate delivery records, showcasing attention to detail.

Support Worker Nurtured Future Living (January 2023 – April 2023)

Advised and guided young people in developing life skills such as financial management and independent living.

Transported individuals safely while ensuring their well-being and adherence to safety procedures.

Developed strong interpersonal skills, patience, and problem-solving abilities through daily interactions.

Store Assistant Aldi Stores (May 2018 – July 2021)

Managed customer queries, processed transactions, and ensured efficient complaint resolution.

Gained strong organizational skills through stock management and inventory control.

Worked under pressure to meet company targets and service expectations.

Self-Employed Labourer (January 2020 – Present)

Managed various projects including removals, painting, decorating, and general construction duties.

Demonstrated excellent organizational skills and the ability to assess and manage risks.

EDUCATION

Staffordshire University (Youth Work Studies)

Full UK Driving License (No Points, No Penalties – Over 15 Years)

REFERENCES

-Dominic Tipping: Homes Manager, Nurtured Future Living - *******@**********.***

The Bridge Church: Birmingham: Senior Pastor, Errol Lawson - *****@***********.***

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