Project Manager Scrum Master

Hadi Khalil

Herndon, VA 571-***-**** ************@*****.***

Work Experience

XTec Incorporated, Reston VA Aug 2022 – Dec 2024

Assistant Project Manager Jan 2024 – Dec 2024

• Assisted in managing and coordinating 18 projects (approximately 1-2 per month), developing and implementing project plans to ensure timely completion while adhering to Homeland Security Presidential Directive 12 (HSPD-12) standards

• Served as Scrum Master, implementing agile methodologies to optimize project efficiency and adaptability, leading to a 20% reduction in overall project completion time

• Gathered and integrated client feedback to ensure proper product delivery and client satisfaction

• Led a team of 4 Test Engineers to ensure effective project execution and delivery

• Collaborated with the engineering team to ensure the timely delivery of change requests and bug fixes Test Engineer Aug 2022 – Dec 2023

• Conducted quality assurance testing for software and hardware, ensuring credential management systems (CMS) complied with HSPD-12 standards and program requirements

• Designed detailed test plans, test cases, and supporting documentation, including user guides and training materials, to meet HSPD-12 acceptance criteria and ensure client success

• Leveraged Salesforce CRM to manage customer relationships, assisted in resolving user issues through a multi-tier ticketing system, and delivered technical support to users in the field GMU Esports, Fairfax VA

Program Manager Aug 2019 – Dec 2021

• Provided leadership and decision-making expertise where needed to advance activities within all departments of the organization

• Collaborated with leadership team to plan events, oversee operational activities, resolve organizational challenges, create more efficient operational processes, and partake in leadership development

• Created and maintained an Excel database for the organization’s competitive teams PROJECTS

Record Management Project – XTec, Inc. Sep 2022 – Sep 2024

• Created user guides to support clients in effectively navigating and utilizing the project interface

• Collaborated with developers, a Subject Matter Expert (SME), and clients to test and refine the interface

• Monitored the interface regularly, ensuring timely data retrieval to support project requirements Competitive Team Database – GMU Esports Fall 2021

• Created and maintained an excel database for statistics relevant to the organization’s competitive teams

• Analyzed and stored data such as wins and losses, player’s information, and participation

• Utilized Excel functions to extract data that was presented to university sponsors to obtain more funding Parking System Automation Proposal – Systems Analysis and Design Fall 2020

• Collaboratively led a group of teammates to provide a design proposal for an improved parking system

• Developed flowcharts, timelines, and a development plan for project implementation

• Created a mock database using SQL that would be used to process vehicle and ticket information EDUCATION

George Mason University (GMU), Fairfax, VA December 2021

• Bachelor of Science in Management Information Systems SKILLS & CERTIFICATIONS

Certifications: Certified Scrum Master (CSM)

Methodologies: Scrum, Agile, Kanban, Test-

Driven Development, Systems Development Life

Cycle, Quality Assurance

Software Applications (High Level Overview):

Microsoft Office/Teams, Microsoft Outlook,

Salesforce, Tableau

Languages: SQL, Java, HTML, CSS

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