Client Service Customer Care

Pearly Perry

**************@*****.*** 313-***-**** 3316 Vicksburg St, Detroit, MI 48206

Summary of Qualifications

Customer-focused self-starter with proven client service skills. Strong communication and problem-solving abilities to ensure customer satisfaction with the ability to quickly assess situations, identify solutions, and make sound decisions resulting in positive outcomes. Enthusiastic about contributing to the success of maximizing sales and profit for companies while receiving outstanding customer feedback for accuracy and efficiency in excellent customer care.

Work Experience

Team security Ford Field - Detroit, MI

May 2022 to December 2022

●Utilized scanning machines to check tickets and admit entry

●Answered visitor inquiries and provided directions

●Monitored visitors to ensure adherence to facility policies

●Utilized conflict resolution techniques and interpersonal skills to de-escalate situations

Team Member/Cashier KFC - Westland, MI

May 2020 to October 2020

●Accurately handled cash and credit card payments

●Prepared and packaged food items according to company standards

●Maintained a clean and organized work area

Cashier Neo Papalis - Ann Arbor, MI

October 2019 to November 2019

●Processed customer transactions accurately

●Handled cash and credit card payments

●Assisted in preparing and distributing meals

●Continually received positive feedback from customers about my friendly and helpful attitude

Courtesy Clerk Kroger Stores-Plymouth, MI

April 2018 to October 2018

●Packed groceries neatly and efficiently

●Assisted customers with locating products in the store

●Assisted customers with carrying bags to their vehicles

Education

Phlebotomy Career Training - Phlebotomy Technician Certification 2024 to Present

My Virtual Academy - High School Diploma 2019

Skills and Strengths

• Customer service

• Cash handling

• Sales

• Inventory management

• Product knowledge

• Time management

• Attention to detail

• Effective Communication

• Teamwork

• Windows

• Word

• Typing

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