Customer Service Excellence
Resume:
Zahida Riyaz Zahida Riyaz
Des Plaines, IL 60016
Cell: 773-***-****
Email: **********@*****.***
EDUCATION
+ Certified Cosmetologist, Niles School of Cosmetology
+ Certified Brazilian Blowout Stylist
-Keratin Treatment Certification
+ Bachelor of Commerce, Commerce College Karachi
+Customer Service Excellence Course, Karachi
EXPERIENCE
Madison Reed — Cosmetologist
Skokie, IL October 2022 — Present
+Perform a variety of hair services, including cutting, styling,
and coloring.
+ Utilize advanced techniques to accommodate client needs
and preferences.
+ Maintain high standards of hygiene and ensure the salon is
kept in top condition.
- Take client calls, schedule appointments, and address any
client inquiries.
Capelli Salon — Cosmetologist/Manager
Morton Grove, IL October 2011 — Present
+ Deliver exceptional customer service to cultivate client
loyalty and foster long-term relationships.
«Manage schedules and oversee multiple clients daily to
ensure high levels of satisfaction and positive feedback.
+ Perform a wide range of hair services, including cutting,
styling, and coloring.
+ Administer salon inventory and track sales using Microsoft
Excel.
- Handle client payments and monitor revenue.
+ Take client calls, schedule appointments, and respond to
inquiries regarding services.
Le French Twist — Cosmetologist
Chicago, IL August 2009 — September 2011
+ Provide outstanding customer service and schedule
appointments efficiently.
-Handle client payments and track revenue.
- Offer a variety of services, including makeup, facials, and
waxing.
- Maintain strict sanitation standards and prepare equipment
for daily use.
+ Demonstrate excellent interpersonal skills, with the ability to
work both independently and collaboratively in a team.
+ Take client calls and schedule appointments as needed.
Bank of America — Teller
Glenview, IL October 2008 — August 2009
+ Processed transactions accurately and efficiently in
accordance with company procedures.
+ Identified customer needs and recommended appropriate
financial products and services.
SKILLS
- Expertise in cosmetology and salon management
+ Proficient in inventory management
+ Strong customer service and relationship-building abilities
- Excellent time management and organizational skills
Experience in handling client calls and scheduling
appointments
- Effective communication skills: Ability to clearly explain
services, resolve issues, and assist customers via phone and
in person.
-Problem-solving abilities: Skilled in quickly identifying and
resolving customer issues, ensuring satisfaction.
- Multitasking: Comfortable handling multiple tasks at once,
including answering calls, scheduling, and assisting clients.
- Active listening skills: Attentive and empathetic when
speaking with customers, ensuring understanding and
resolution of issues.
- Conflict resolution: Skilled in diffusing tense situations and
turning challenging experiences into positive outcomes for
clients.
REFERENCES
Available upon request.
Contact this candidate