Front Office Desk

*

PATIL VIKRAM PRABHAKAR

**/* ***** *****, **** WOODS, PAWAR NAGAR, THANE (W).

Contact: +91-816******* Email: **************@*****.*** DOB: 7TH January, 2001

OBJECTIVE

To work as Front Office Associate to ensure customer satisfaction by achieving delivery of service quality norms through interaction with clients, prompt handling of guest requests, and complaint resolution and also know the value of this position as it the key to the company’s operational image. BRIEF

Successfully passed final year degree in Hotel Management from Arun Muchhala International College of Hotel Management with training experience at HOTEL SAHARA STAR. Having a Multiple Experiences in Back office at BPO service for CoinDCX app also at Inox leisure as a Guest Service Associate and at Phoenix Market city, Kurla as a Floor Manager as well as experience as a Front Desk Associate with Vihang’s Palm Club. INDUSTRIAL EXPERIENCE

November 2019 –March 2020 Trained at Hotel SAHARA STAR, Mumbai in the 4 core departments: F & B Service, Food Production, House-Keeping and Front Office.

Fulfils Guest Services related activities.

Learned how to handle a guest’s complaints.

Learned how to operate a software of IDS System.

Observed how to maintains a guest profile, history, likes and dislikes, collect feedback etc. EXPERIENCE

Worked as a Front Desk Associate at Vihang’s Palm Club, Thane.

Holding an experience of 4 months

Very well-known experience of operating IDS System.

Knows how to deal with the guest’s problems and resolving their problems into satisfaction.

Well Known with how to handle the Check- in, Check-out, handling the reservations of walk-ins, accounting for the guest, Guest histories, handling calls regarding reservations and enquiries, take up other duties as assigned (travel arrangements, schedules etc.)

Keep front desk tidy and presentable with all necessary material (pens, forms, paper etc.), answer questions and address complaints, answer all incoming calls and redirect them or keep messages, receive letters, packages etc and distribute them, prepare outgoing mail by drafting correspondence, securing parcels. Check, sort and forward emails.

TECHNICAL QUALIFICATIONS

Interpersonal Communication, Active listening, Problem solving, Customer service, Phone etiquette and Team work.

Familiarity with office machines (e.g. fax, printer etc.)

Knowledge of office management and basic book-keeping Proficient in English 2

(oral and written)

Excellent knowledge of MS Office (especially Excel and Word)

Software proficiency specifically in IDS.

PERSONAL INFORMATION

Area of interest: FRONT OFFICE

Hobbies: Swimming, football, badminton.

Language Known: English, Hindi, Marathi

Date of Birth: 07/01/2001.

VIKRAM PATIL.

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