Product Owner C#

NIKITA GAIKWAD

***.*****@*****.*** LinkedIn 551-***-****

SUMMARY

Dynamic leader with over 4 years of experience in end-to-end SDLC projects, excelling in product ownership and business analysis. As a Certified Scrum Product Owner, possesses strong problem-solving abilities and a track record of optimizing team performance. Expertise in managing projects and fostering collaboration to drive organizational success. Committed to continuous learning and adapting to industry trends for sustained business growth.

EXPERIENCE

Fiserv, USA Mar 2023 - Present

Product Owner Analyst

● Facilitated coordination for projects at differing stages, including early concept exploration and final production, by streamlining the process of solving user problems with precise prioritization and developed new metrics to assess the performance, which increased progress by 12%.

● Led the product strategy for a SaaS-based solution in the card services domain, resulting in a 20% increase in operational efficiency for policy management.

● Assessed market shifts, crafted user stories in collaboration with stakeholders, and applied MoSCoW for ranking.

● Optimized underwriting processes, reducing cycle times by 12% through efficient workflow management.

● Worked alongside diverse teams to refine APIs, leading to a 15% decrease in response times, and oversaw and evaluated certified configuration transitions from testing to production environments. SHI International Corp, USA May 2022 – Mar 2023

Developer Product Owner

● Developed, coded, and maintained scalable applications using programming languages such as C#, and Python. Participated in the full software development lifecycle, from design to deployment, ensuring a 15% improvement in delivery timelines.

● Facilitated requirement elicitation workshops with stakeholders to ensure alignment with business objectives.

● Identified and resolved technical issues in development and production environments to ensure smooth application performance. Used debugging tools and techniques to troubleshoot and optimize code for better efficiency by 18%.

● Designed and maintained automated tests for internal and customer-facing apps utilizing C#, Selenium, Git, AWS Code Commit, and Jenkins. Partnered with QA teams to design test plans for regression and UAT, achieving a 98% defect resolution rate, and maintaining high-quality deliverables.

● Worked closely with cross-functional teams, including UX/UI designers, developers, analysts, and QA testers, to translate requirements into functional software.

● Documented application architecture, development processes, and technical specifications to facilitate future development and maintenance. Maintained comprehensive user and technical documentation for reference. Mphasis, India May 2019 – Dec 2020

Business Analyst

● Collaborated with cross-functional teams to define and document business requirements in BRD, FRS, and RTM using JIRA and Confluence, achieving 95% alignment with stakeholder expectations.

● Conducted GAP analysis, SWOT analysis, and feasibility studies to recommend process improvements, reducing redundant workflows and saving 12% in project costs.

● Led JAD sessions to gather requirements for business-critical systems, improving stakeholder collaboration and speeding up the approval process by 20%.

● Designed comprehensive Use Case, Sequence, and Activity UML diagrams in MS Visio to aid team comprehension of system workflows. Teamed up with operational units to create and implement dashboards using Tableau and Power BI, facilitating executive tracking of key metrics including SLA compliance, revenue streams, and customer satisfaction levels.

● Created and validated functional test cases to ensure that system functionality aligned with business objectives, achieving a 98% pass rate in UAT.

● Utilized Google Cloud Platform (GCP) for data storage and analysis, optimizing reporting processes and reducing query run time by 25%.

● Supported change management initiatives, including training sessions and user documentation, ensuring smooth adoption of new systems across departments.

LICENSES & CERTIFICATIONS

● Certified Scrum Product Owner® (CSPO) - Scrum Alliance

● Product Management Professional - Aha Certificate by LinkedIn SKILLS

● Cloud Platforms: AWS (S3, Athena, RDS), GCP (BigQuery, Cloud Storage), Azure (Data Factory, SQL Database), Azure Data Factory

● Programming & Scripting: SQL, Python, HTML, XML, Data Integration, Informatica PowerCenter, SSIS,

● Visualization & Reporting: Power BI (DAX), Tableau, KPI Dashboards, Data Storytelling,

● Business Analysis: Requirements Gathering, GAP Analysis, SWOT Analysis, Root Cause Analysis, Cost Benefit Analysis, Stakeholder Communication, Change Management, Process Improvement

● API Integration & Testing: Postman, SOAP UI, Swagger, Selenium, Cucumber, Gherkin, Figma, MockFlow, SharePoint

● Project Management: Agile, Waterfall, JIRA, MS Project, MS Visio, Rally, HP ALM, UML BPMN EDUCATION

● Master Of Science: Computer Science - New Jersey Institute of Technology Jan 2021- Dec 2022

● Bachelor Of Science: Computer Engineering - Mumbai University, India Jun 2015 – May 2019

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