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Damon Thomas **** Delafield Lane Apt# ***** Dallas Tx 75227 214-***-**** ***************@*****.***

Objective: To obtain a stable position where my experience and skills can be utilized and where there is an opportunity for further advancement and increase responsibility. Qualifications: Problem Solving with the ability to interact with diverse groups Skills in communicating with upper-management, both internal and external Strong customer service skills Time Management

Strong analytical skills and very detailed oriented

Ten key by touch 25 wpm

Word Processing

Microsoft office/excel/outlook

Experience:

May 2008 through March 2009 JC Penney’s

Sales Associate Received complaints from customers resolve problem or refer to appropriate person for resolution

Scanned merchandise for mark downs daily

Greet, assist, interact and completed point of sale with customers

Stocked incoming shipments for different departments

Answered incoming calls

Assist on special projects

Other duties as assigned

October 2010- March 2011 Wal-Mart

Sales Associate

Received complaints from customers resolve problem or refer to appropriate person for resolution

Scanned merchandise for mark downs daily

Greet, assist, interact and completed point of sale with customers

Stocked incoming shipments for different departments

Answered incoming calls

Assist on special projects

Other duties as assigned

March 2011-February 2013

Aegis Communications

Inbound and outbound calling

Customer service and telesales department

Assisted with ensuring that customers were satisfied with their insurance coverage

Assisted with ensuring customers mail order prescriptions were correct before sending out to their home

Ensured customer satisfaction and made sure that quota was met on a daily\

February 2013-August 2016

Transportation Solutions

Loader/ Unloader

Assist with loading and unloading trucks as when as made sure that inventory was accurate and accounted for

Assisted with the day to day labeling for incoming and outgoing products

Forklift operator

Other duties as assigned

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