Customer Service Representative

Natoria Baker

Houston, Texas

Phone: 262-***-****

Email: ************@*****.***

OBJECTIVE

Obtain full/part time employment in a position where I can utilize my customer service skills while enhancing and gaining new skills.

EMPLOYMENT SKILLS

Customer Service Great Communication Quick learner

Active Listener Basic computer skills Appointment scheduling

Organized Time Management Medical/Insurance terminology

Patience General Office skills

EDUCATION

Milwaukee Job Corps Milwaukee, Wisconsin

High school diploma

Medical Office Support Certification

Community Based Residential Facility Certification Milwaukee, Wisconsin

CPR, Medication Administration, First Aide & Choking, Fire Safety, Standard Precautions

PROFESSIONAL EXPERIENCE

K- Mart

Manager.

Making sure the store was ran correctly thru out the day, Doing paperwork at the end of the shift about how the day went and how much sales was made, helping customers find what they need in store, providing customers with information that they requested from a team member, Helping customers with there way around the store

JD Byrider Call Center Milwaukee, Wisconsin

Collections Customer Service Representative

Identifying customers for inbound and outbound calls. Assisting with creating plans for delinquent accounts, negotiating payment plans and processing payments. Handling customer questions, complaints and inquiries. Investigating and resolving discrepancies on customer accounts. Making sure to properly document accounts so that all information is in the account for the next representative that comes along.

Albertsons Companies Phoenix, Arizona

Customer Service Representative

Provides prompt, efficient and friendly customer service by exhibiting caring concern and patience in all customer interactions. Answering questions from customers due to poor customer service, damaged or missing items, gift cards issues. Customer resolution and handling complaints ensure the customer gains the proper service and assistance. Maintaining current customer records by updating information for businesses and individuals.

Broadstep Behavioral Heath Milwaukee, Wisconsin

Patient Caregiver

Maintaining cleanliness and sanitized rooms for residents. Assist patients with feeding and food preparation. Monitoring patients during activities and outings

Kingdom Faith Fellowship Church (Volunteer) Milwaukee, Wisconsin

Outreach Assistant

Helping with sorting items, passing out food/drinks to parishioners, set up and break down for all programs and events as well as making sure all areas are clean and safe.

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