Customer Service Representative
Resume:
SHANELL MERRITT
S
**** ****** **** ** ******,Georgia 30288
****************@*****.***
My objective is to pursue a highly rewarding career in a challenging work environment where I can utilize my expert skills in customer service and superb problem solving analysis and communication to propel the company forward.
WORK EXPERIENCE
Customer Service Representative
01/2010 to 02/2012
MCI Worldcom
Newport News, VA
Communicated with customers via phone, email, or in person, answered any questions or concerns, resolved any complaints or concerns, processed orders and managed accounts,and collected feedback on progress and satisfactory of services. Customer Service Representative
03/2012 to 05/2015
Sprint Wireless
Newport News, VA
Educated customers on products, upsold products to meet company's quota's, responded to customer inquiries, resolved customers complaints and concerns, documented customer interactions, and processed orders. Data Entry Specialist
06/2015 to 01/2018
CVS Health
Work from Home
Transcribed data from recordings and documents, ensured data was correct by verifying sources and correcting errors, created multiple backups to preserve data, prepared reports. Sales Manager
02/2018 to 03/2022
West Inc.
Hampton, VA
Sales forecasting by creating, interpreting, and applying reports, sales planning, setting strategy for sales, and analyzing performance and growth.
SKILLS
Customer service - 10+ years
Communication - 10+ years
Data Entry - 3 years
Critical thinking - 10+ years
Attention to detail - 10+ years
Conflict resolution - 10+ years
Team work/ builder - 10+ years
Emotion intelligence - 10+ years
EDUCATION
Thomas Nelson Community College
Associate
Business
Hampton, VA
03/2007 to 04/2009
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