Reservation Agent Hotel Management

Derrick Noronha

Address: *** ***** ******, *** **** Colony, Orlem, Malad (West), Mumbai – 400064

Email: ****************@*****.*** Mobile: +971********** Objective: Seeking a position in a renowned company to add value to my experience and also brighten the path to my career goals

Work Experience

1. Golden Sands

Hotel

Senior Reservation Agent Sept 2008 until Oct 2016

Responsibilities

Process reservations through telephone, mail, fax or any other medium.

Reserves for travel agents, airlines, hotel services and Handle group bookings.

Cancellation and modification of reservations are part of my profile duties.

Aware of all the process involved in operations and being friendly with all types of clients as well Handling customer complaints and concerns.

Book, Cancel, and Alter bookings as per request of the travel agents, corporate agents.

Able to handle crisis period during on season and off season.

Up selling as per the customer requirement needs.

Satisfy customers with our services while meeting or over the phone.

Follow-ups with existing customers and try to bring them to our organization.

Use Selling techniques to promote Packages, Insurance, etc.

Counsel clients on terms and conditions of travel, e.g. Cancellation Policies.

Process payment & Track and bill “No-Show” guests.

Keep records of room availability, Rates, etc.

Block the room and make allocation accordingly.

* Awarded 'Employee of the Month' for Outstanding Service.

*Awarded 'Certificate of Appreciation' for increasing sales and revenue for the hotel. 2. Retreat

Hotel

Steward May-2002 until April-2003

Responsibilities

Looking after all functions of restaurant, scheduling staff.

Catering to customer demands meeting their needs to their satisfaction.

Taking orders from the guests for their beverages and food.

Catering to all guests requirements with efficient service in hygienic way.

Maintaining modern staff communication.

Complete all cashiering paperwork, Review the notice board and outlet briefing sheets on a daily basis to be well informed of hotel events, city information, sold out items, daily specials, and any other information that maybe relevant to the job.

Education

Completed 10th from St Mary’s High School (ICSE) in May 2000.

Completed 12th from St Anne’s College (HSC) in 2002. Course

Completed Hotel Management from Sarosh Institute of Hotel Administration in May 2008.

4 years course in Bachelors of Hotel Management. Extra-Curricular Activities

Played Soccer for school and college.

Languages known

English, Hindi, Konkani.

Contact this candidate