Customer Service Inventory Management

WILLIAM MERCHANT

Sacramento, CA *****

**************@*****.*** / 510-***-****

SUMMARY

Proactive Team Member with comprehensive experience in maintaining organized and safe work areas, quickly mastering tasks, and providing exceptional customer service. Skilled in inventory management, cash handling, and resolving complex customer issues to boost satisfaction. Bringing strong problem-solving abilities and a collaborative approach to enhance team performance.

Efficient professional in healthcare support, known for high productivity and ability to complete tasks swiftly. Possess strong skills in medication dispensing accuracy, inventory management, and customer service. Excel in communication, teamwork, and adaptability, ensuring seamless operations within all setting that are worked in. SKILLS

Customer Service

Positive Attitude

Teamwork and Collaboration

Problem-Solving

Cash Handling

Cleaning

Flexible Schedule

Collaboration and Teamwork

Leadership Qualities

Medication storage procedures

Quality control measures

Medication dispensing

HIPAA

Team collaboration

EXPERIENCE

Pharmacy Technician In Training / Rite Aide Pharmacy - Rancho Cordova, California 12/2024 - Current Assisted head pharmacist with filling large number of prescriptions per day. Greeted customers and answered questions regarding personal medications or over-the-counter pharmacy products.

Verified insurance coverage for prescriptions ordered by customers. Labeled medications accurately with required information including dosage instructions, cautionary warnings, expiration dates.

Cleaned and maintained equipment or work areas according to prescribed methods. Filled daily medication orders and entered prescription data into system. Processed payments for prescriptions using cash registers and other payment systems. Team Member / Target - Hayward, CA 05/2024 - 12/2024 Kept work areas clean, organized, and safe to promote efficiency and team safety. Learned all required tasks quickly to maximize performance. Worked scheduled shifts and remained available to work during coworker absences, holidays, and busy periods. Contributed to team success by completing jobs quickly and accurately. Maintained productive, efficient approach to all tasks. Developed strong customer service and product knowledge skills to enhance individual and team performance. Worked different stations to provide optimal coverage and meet production goals. WM

Associate / In N Out Burger - Union City, CA 02/2023 - 07/2024 Increased customer satisfaction by resolving complex issues and providing exceptional service at all times. Streamlined inventory management processes, reducing waste and ensuring optimal stock levels were maintained.

Improved reporting accuracy, implementing new data management system. Increased customer satisfaction with thorough product demonstrations and personalized advice. Managed efficient cash register operations.

Volunteered for extra shifts during holidays and other busy periods to alleviate staffing shortages. Engaged in friendly conversation with customer to better uncover individual needs. Listened to customer needs and desires to identify and recommend optimal products. EDUCATION AND TRAINING

Bachelor of Science: Biological Sciences Expected in 05/2028 Sacramento State University - Sacramento

I am a scholor of the countries first Black honors college only at sacramento state. High School Diploma 06/2024

Impact Academy Of Arts & Technology - Hayward, CA

Completed AP course in Calculus, Biology, and government 4.3 GPA

Extracurricular Activities: I've played club basketball, and have worked at two places recently which is target and in n out

Elected Captain of highschool basketball team

BSU(Black student union) vice president

Capstone defense, https://www.canva.com/design/DAGPdv5OhgE/TQELUO6GoGwFMnpJZbDThg

/edit?utm_content=DAGPdv5OhgE&utm_campaign=designshare&utm_medium=link2&utm_source=sharebutton. This defense allowed for me to express all four years of my highschool and how I have grown and will apply skills learned from my education in highschool to my life after I had graduated. EDUCATION

Hayward, CA,Sacramento

CONTACT

Sacramento, CA 95819

WORKING OUT

I like to workout at the most six days a week to try and get the most that I can from all workouts every week. I find working out to be therapeutic to my whole being so seeing that as it is, I'm also very compliant on making sure that health is always taken care of especially when it doesn't feel as much is happening.

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