assistant bartender

Mr. Abhishek Sonar

E-mail: **************@*****.***

Mobile: +91-836*******

Marital Status: Single

Professional Summary

Enthusiastic and customer-focused aspiring bartender with a strong passion for mixology and exceptional service. Recently completed bartending training and knowledgeable in crafting classic and modern cocktails, handling bar equipment, and maintaining a clean, organized workspace. Adept at engaging with customers, taking orders efficiently, and ensuring a welcome bar atmosphere. Quick learner with excellent communication skills and a strong ability to work in fast-paced environments. Eager to contribute to a dynamic team and enhance the guest experience.

SKILLS

Mixology

Cocktails

Customer Service

Adaptability

Communication

Cash Handling

Multitasking

Time Management

Teamwork

Attention to Detail

POS Operation

Superb communication skill

Work Experiences

April 2023 to October 2023 – Teleperformance.

Sr. Customer Service Associate – Email & Voice

Respond to customer inquiries via email and voice support regarding Chime payment gateway issues.

Assist users with transaction disputes, failed payments, refunds, and account – related concerns

Providing clear and professional resolutions while ensuring customer satisfactions.

Troubleshoot payment processing issues and escalate complex cases as needed.

Maintaining accurate records of interactions and follow up on pending cases.

Collaborating with internal teams to improve service efficiency and customer experience.

August 2020 to April 2023 – Connect Universal.

Marketing & Sales – Communicator

Developing and executing marketing plans to increase app visibility and downloads

Communicate with users through reviews, social media, and email campaigns.

Implementing strategies to boost in-app purchases and subscriptions

Tracking campaign performance and optimize for better results.

Working with developer’s designers, and ad teams to improve branding and outreach.

July 2018 – August 2020 Tata Business Solution (TBSS).

Operation Executive:

Processed credit card applications transactions, and customer requests efficiently.

Ensured compliance with banking regulations and company policies in credit card operations.

Resolved customer queries related to billing, transactions, and card services.

Coordinated with banks and financial institutions for smooth credit card processing.

Monitored daily transactions to identity discrepancies.

CERTIFICATION:

Cooperage Bar School Mumbai – 5 Month Professional – Batch June 2024

Asha International Institute of Marine Technology – STSDSD – Batch November 2024

Asha International Institute of Marine Technology – Personal Survival Techniques, Fire Prevention & Fire Fighting, Elementary First Aid and Personal Safety and Social Responsibilities – Batch November 2024

Indian Seafarer – SID – Valid till 22-01-2035

Educational Qualifications

EXAM / DEGREE

UNIVERSITY / BOARD

YEAR OF PASSING

PERCENTAGE /CLASS

T.Y.B COM

Mumbai - University

Feb (2017-2018)

50.00%

H.S.C

Mumbai - University

Feb (2014-2015)

40.92%

S.S.C

Maharashtra - Board

Mar (2012-2013)

60.00%

Date: - 2025

Place: (Abhishek Sonar)

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