Business Processes Project Management

Inas Taha, Business Architect

Monrow Twp, *****, NJ, 646-***-****, *******@*****.***, https://www.linkedin.com/in/inas-taha- 48239b6/

SUMMARY Dynamic Business Architect with over 15 years of experience in IT Service Management and Business Architecture. Proven expertise in designing frameworks that enhance operational efficiency, notably achieving a 50% performance improvement for military hospitals. ITIL 4 Accredited Instructor, with a track record of elevating organizational process maturity by 30%. Adept at aligning business processes with technology solutions to drive innovation and scalability, ensuring alignment with strategic objectives. WORK EXPERIENCE

May 2024 – Present ITSM and Business Architecture Director, 24 Trainings New York Spearheaded cross-functional initiatives to streamline IT operations, aiming to reduce service delivery times and improve overall customer satisfaction.

Designed and implemented IT Service Management (ITSM) frameworks aligned with business objectives to support scalable growth and ensure high availability of critical services.

Integrated these frameworks into Business Architecture alongside business processes and technology solutions to optimize efficiency and drive innovation across the organization.

Jan 2020 – Present ITIL 4 Accredited Instructor, The Technical Institute of America New York Jul 2019 – Aug 2023 ITSM Process Lead Alignment SME, CFPB (Consumer Financial Protection Bureau)

Washington

Increased the CFPB Technology and Innovation Teams' Process Maturity level by 30% through a comprehensive ITSM Gap Analysis. Conducted a thorough analysis of existing tools and meticulously mapped processes to ServiceNow, ensuring alignment with organizational goals and ITIL best practices.

Championed the design and development of Value Streams for the ServiceNow Team, resulting in a 40% increase in collaboration. Enhanced the maturity of CFPB T&I collaboration activities by proposing the establishment of a Service Management Office (SMO) framework. Oct 2018 – Nov 2018 ITSM/ Business Process Lead, OWLPoint Hillsborough Established governance and management frameworks focused on enhancing Incident Management within an ITSM framework. Apr 2018 – Feb 2019 Business Architect and Process Lead, Medical Services Authority of the Armed Forces

Cairo

Engineered and integrated a centralized Business Architecture for six major Army Hospitals, streamlining all hospital activities and achieving a 50% improvement in performance.

Feb 2015 – Mar 2018 Business Architect – ITIL Expert, Polaris Jersey City Established a foundational framework to build and develop processes for IT Service Management.

Optimized Shared Services Application performance through a comprehensive gap analysis of existing service maturity. Oct 2008 – May 2014 Strategy Alignment Program Manager Lead Service Architect, National Management Institute (NMI)

Cairo

Directed the development and integration of global infrastructure delivery strategies and a managed services portfolio.

Feb 2007 – Sep 2008 ITSM Consultant, Accenture San Francisco May 2002 – Oct 2005 Technical and Quality Manager, Sun Automation Cairo EDUCATION

Aug 1977 – Nov 1981 Ain Shams University

Bachelor's Degree, Electrical Engineering

Cairo, Egypt

SKILLS ITSM Tools Value Stream Mapping

Trend/Risk Analysis Visio

MS Office ITIL 4

Integrated IT and Business

Management

CMMI (Level 1)

Business Intelligence Concepts,

Tools, and Applications

Strategic Thinking

Business Process Management Experience with ITIL v4 Metrics Development Process Engineering

Documentation Skills Interpersonal Communication

Self-starter

LANGUAGES English Arabic

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