Administrative Assistant Service Delivery
Resume:
REGINA NJAMBI MUREGE,
**************@*****.***
PERSONAL DETAILS
Date of birth- 8th January 1997
Nationality-Kenyan
Sex-female
Marital status-single
OBJECTIVES AND FUTURE PLANS
Achieve the highest level in my professional life and add value to the organization in which I work in a dynamic and challenging corporate environment calling for creativity and innovation. EDUCATION BACKGROUND
JANUARY 2022 TO APRIL 2024- KCA University
Bachelor of commerce (Finance).
MAY 2016 TO APRIL 2019-KCA University
Diploma in business management.
JANUARY 2011 TO NOVEMBER 2014- Kambui girl’s high school K.C.S.E certificate
JANUARY 2002 TO NOVEMBER 2010- Waminne winners academy K.C.P.E certificate
COMPUTER SKILLS
Advanced excel, Microsoft excel and variety of other computer applications. RELEVANT WORK EXPERIENCE
JANUARY 2022 TO APRIL 2024- KCA University
Bachelor of Commerce (finance).
JANUARY 2018 TO MAY 2018-National social security fund Attaché; my responsibility included;
• Receiving, recording and escalating any significant or persistent customer concerns to the management of the organization.
• Printing of statements for clients
• Establishing and maintaining channels of communication between administration department and other departments.
• Monitoring customer enquiry and working with them to develop effective service delivery.
• Receipt and recording of complaints or concerns raised by the clients and liaising with the relevant staff or sections to ensure they are deal it with and the necessary actions are taken. JANUARY 2021 TO DECEMBER 2021-Worked at GasheriAnne Cosmetics Shop attendant; my responsibilities included;
• Attending to customers at the reception.
• Selling and receiving money for the products purchased by customers.\
• Checking on stock and recording the products that were moving fast and also submitting a list of products that are out of stock.
JULY 2024 TO SEPTEMBER 2024-Worked at RCM online college /Aura and Co.ltd My responsibilities included;
• Attending to students at the reception
• Monitoring customer enquiry and working with them to develop effective service delivery
• Filling of withholding tax
• Filling of taxes on the KRA portal
• Filling of VAT and creating payrolls
INTEREST AND HOBBIES
• Community involvement -Actively volunteering at children home (Familia moja children home) and helping the old in the community.
• Reading- In our computer-driven world so mud data comes form reading. Reading helps me in learning and personal growth.
• Writing- Helped in school when doing my research. REFEREES
Grace Munene,
Sales Consultant,
KCB Bank Ruiru,
Rose Kagera,
Finance Assistant,
Gertude,
Lecturer,
KMTC Murang’a,
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