System Administrator Application Developer

Certified System Administrator & Certified Application Developer

Geetha Pittampally Mobile Number+91-916**-***** Email: *****************@*****.*** Experience Summary

IT professional with over 10+ years of experience, including 5+ years specializing in ServiceNow Administration / Development including extensive development and implementation experience in ITSM, ATF, Integration, CSM, CMDB applications

Experienced Service Portal, Knowledge Management, Service Catalog, Incident Management, Change and release management.

Possess deep functional and technical knowledge of the ServiceNow platform, along with experience in delivering ServiceNow implementations.

Developed various front-end forms, associated client scripts, and UI policies, including advanced customizations requiring modifications to UI Pages.

Built applications on the ServiceNow platform, including:

- ServiceNow Scripting: Client Scripts, UI Policies, Business Rules, and Script Includes.

- Strong hands-on experience with client-side and server-side scripting.

Provided ongoing technical assistance and software configuration/customization, including screen tailoring, workflow administration, report setup, dashboards, data imports, custom scripting, and third-party integration.

Hands-on experience with implementing Web Services, including REST API, Scripted REST APIs, and SOAP Web Service, as well as exporting and converting records into complex data types.

Participated in upgrading ServiceNow versions (Tokyo, UTAH, Vancouver, Washington).

Possess strong knowledge of and experience with GLIDE Server APIs, including Glide System, Glide Record, and Glide Aggregate.

Service Portal:

- Hands-on experience in creating UI pages and widgets, as well as customizing out-of-the-box UI pages and widgets based on client requirements.

- Worked on integrating Service Catalog Items into the Service Portal and displaying them based on user roles.

- Created customized widgets that pull records from the customized table into the Service Portal for display.

Expert-level knowledge and experience in ServiceNow scripting and web technologies (HTML, JavaScript, AngularJS, JSON, AJAX, and CSS).

Functional knowledge and implementation experience of ITSM frameworks.

Proficient in Scrum environments and adept at collaborating with large Agile teams to deliver high-quality results.

Participated in Agile development methodologies, including sprint planning, daily stand-ups, and retrospectives.

Involved in all phases of the Software Development Life Cycle, including requirements analysis, design, implementation, testing, and support.

Educational Profile:

MCA OSMANIA UNIVERSITY

BCA OSMANIA UNIVERSITY

Relevant Certifications:

• ServiceNow Certified System Administrator

• ServiceNow Certified Application Developer

Technical Skills:

• Programming Languages: C++, .Net,PL/SQL(Oracle)

• Web Technologies: JavaScript, AngularJS, HTML, CSS, XML, JSON

• Databases: Oracle 8.x/9i/10g/11g, SQL Server 2000/2005/2012/2016

• Software Methodologies: Waterfall, Agile

Professional Experience:

Senior Developer Traegen Systems Private Limited June 2023 – Present Roles & Responsibilities:

• Proficient in development work encompassing Client Scripts, Business Rules, UI Policies, UI Actions, Email Notifications, Email Templates, Workflows, Catalog Items, ACLs, Execution Plans, Timeline Pages, and

Certified System Administrator & Certified Application Developer Scripted SOAP and REST APIs.

• Implemented custom actions to delegate Flow Designer processes using JavaScript, Service Portal, Html, Glide Script,

• Developed Transform maps to efficiently map values between Import Sets and ServiceNow tables.

• Contributed to developing Transform Scripts to automate event triggers during the import process.

• Adhered to ServiceNow best practices by developing and configuring Business Rules, Script Includes, UI Policies, Catalog Client Scripts, Client Scripts, Scheduled Jobs, and more.

• Developed and maintained APIs and data integration processes between ServiceNow and other services. Environment: ServiceNow, Client scripts, UI policies, UI actions, Data policies, Incident Management, Problem Management, SLAs

Lead Product Engineer Harman Connected Services December 2021- May 2023 Roles and Responsibilities:

• As part of support activities, resolved incidents by conducting thorough root cause investigations

• Performed day-to-day administration of the ServiceNow tool, maintaining business services and configuration item relationships within the platform.

• Developed and managed application code, user interface (UI), and third-party integration components.

• Managed client scripts, UI policies, UI actions and Data policies.

• Developed necessary development documentation as required.

• Utilized Glide scripting to create UI Actions and Business Rules.

• Established ACL (Access Control List) rules to secure the platform and assign appropriate access based on roles.

• Adopted SCRUM methodology for efficient development and defect tracking processes.

• Developed and implemented multiple modules in custom applications.

• Provided comprehensive analysis, resolutions, and fixes for production issues on the ServiceNow platform, ensuring compliance with SLAs.

Environment: ServiceNow, Client scripts, UI policies, UI actions, Data policies, Incident Management, Problem Management, SLAs

Technical Consultant Cautel Web Solutions Pvt Ltd November 2020 to November 2021 Roles and Responsibilities:

• Maintained the versioning of the functional and technical specification documents in SharePoint.

• Implemented custom applications, modules, tables, and views as per client's requirements.

• Customized ServiceNow according to client's requirements.

• Managed system logs to monitor system activity (Workflow, Configuration, Transaction, Email, Events, System, and Upgrade logs).

• Configured email notifications in ServiceNow.

• Redesigned workflows using ServiceNow workflow editor.

• Design, develop, and implement automated test scripts using ServiceNow ATF.

• Collaborate with developers and stakeholders to define testing requirements and test coverage.

• Execute automated tests and report on results, identifying areas for improvement.

• Participate in Agile ceremonies, providing insights into testing progress and resource needs.

• Analyze and report on testing metrics to inform stakeholders of quality assurance statuses.

• Automate regression tests to ensure consistent application performance across updates.

• Work alongside the QA team to ensure comprehensive system testing coverage.

• Assist in developing and maintaining testing environments for various deployment stages. Environment: ServiceNow Admin & ATF

Technical Consultant Cautel Web Solutions Pvt Ltd November 2017 to November 2020 Roles and Responsibilities:

• Designed, developed, and maintained automated test scripts using Test Complete

• Implemented data-driven and keyword-driven testing frameworks to ensure reusability and scalability of test scripts.

• Provided detailed defect analysis with logs and screenshots generated during Test Complete execution.

• Retested and validated fixes provided by the development team. Certified System Administrator & Certified Application Developer

• Updated existing scripts and frameworks to accommodate changes in application functionality or UI design.

• Performed performance testing using Test Complete in conjunction with other tools when necessary.

• Automated and executed regression test suites to validate functionality after each release or update.

• Collaborated with cross-functional teams, including developers, QA analysts, and product owners, to ensure a shared understanding of quality standards.

• Generated and shared detailed reports of test execution, including pass/fail status, error logs, and time taken for each test.

• Mentored junior team members in test automation techniques and framework usage. Environment: Test Complete, Java Script,SQL Server 2014. Team Lead Tectoro April 2017 – November 2017

Roles and Responsibilities:

• Performed requirement analysis for both functional and non-functional requirements.

• Prepared test cases in accordance with System Requirement Specifications and Design Documents using appropriate testing techniques.

• Performed Functional, Smoke, and Regression testing

• Actively participated in requirement reviews, requirement gathering, and conference calls with clients

• Coached and assisted in the development of team members and contributed to resolving any dysfunctional behavior.

Environment: Bootstrap 3, Angular JS, jQuery, JavaScript Developer Manam News June 2015 -October 2015

Roles and Responsibilities:

• Played a crucial role in performing coding work for websites.

• Prepared stored procedures and coded according to design specifications.

• Engaged in unit testing.

Environment: Bootstrap 3, Angular JS, jQuery, JavaScript Volunteer as Developer and Vice President of Communications Stevenson Elementary PTA September 2011 - September 2015

Roles and Responsibilities:

• As a freelance web developer and volunteer, I helped create the look, layout, and features of websites, blending graphic design with computer programming expertise. I assisted with website maintenance, additions, and updates, ensuring the site met current needs and priorities

• As Vice President of Communications, I designed the look, layout, and features of websites, combining skills in graphic design and computer programming. I managed website maintenance, additions, and updates in collaboration with development teams and managers, ensuring the site remained current and prioritized according to organizational needs

• I contributed to Stevenson PTA as Vice-President of Communications from September 2014 to September 2015, where I designed and maintained the PTA website www.stevensonpta.com. Environment: ASP.NET, Adobe Photoshop.

Web Developer ICRISAT June 2006 - June 2007

Roles and Responsibilities:

• Designed and constructed web pages and sites, integrating graphic user interface (GUI) features and advanced techniques.

• Maintained and continuously enhanced website design, promotional ad banners, seasonal content specials, and custom chat launcher designs.

• Proficient in fundamentals of design imaging.

• Experienced in web development, programming, webpage scripting, and testing. Environment: ASP.NET, Adobe Photoshop CS6, IIS 6.0,SQL SERVER 2000

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