Irene Solorzano-Guido
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EXPERIENCE
Walmart,Chino, CA —Warehouse Associate
September 2024 - January 2025
● Outbound- Wrapping & palletizing orders
● Certified on Center Rider Pallet Jack Forklift
● Inbound - Receiving
● Shipping Docks - Load/unload trailers
Old Navy,Chino Hills, CA —Retail Sales Associate
October 2023 - January 2024
● Acknowledge and assist customers; locate merchandise efficiently using various methods, answer questions quickly and accurately
● Support sales floor, fitting room, check out, and back of house processes, as required
● Cashier- Greet and ring up customers as they end their shopping Aston Carter-Honda,Chino, CA—Customer Service Representative August 2023 - August 2024
● Make outbound calls/via email to address transportation-related issues
● Helping customers with their warranties, recalls, prices on Honda/Acura vehicle
● Create highly detailed timelines of repair histories for proper assessment
● Ensure timely follow-up
● Maintain knowledge of state regulatory agency guidelines as they relate to assigned areas. Amazon,Eastvale,CA—Warehouse Associate
October 2020 - June 2023
● Verified orders and put shipping labels
● Picked/Packed out orders for customers
● Worked on CPTs
● Refurbisher
● Established efficient workflow processes, monitored daily productivity, implemented modifications to improve overall effectiveness of personnel and workload (PG)
● Coached associate on relevance and importance of wearing proper PPE
● Performed weekly safety audits on peers to ensure proper procedures are being followed, thus improving safety ratio for the building
● Trained associates on sort-flow, induct, jam clear, problem solve, slam, packing
● Ensured that orders were properly packed for customers and loaded by the cut time goal
● Strategizing plans to achieve team goals in a timely manner within the stipulated time frame SKILLS /
Attributes
Certified CR
Forklift
Data entry skills
Logistics and
supply chain
knowledge
Problem Solver
Servant
Leadership
Focused on
Continuous
Improvement
Excellent
Facilitator