Commercial Property Management

Gwendolyn Crawford **************@*****.*** * P a g e

Gwendolyn Crawford

***** ********* ***, ********, ** 92563 • 781-***-**** • **************@*****.*** PROFESSIONAL SUMMARY

Project-oriented, diligent professional with 5 years’ experience overseeing tenant relations and property management. Possesses broad skill set consisting of 20 years’ experience in accounting and administration positions while revitalizing company operations and improving customer service. SKILLS

• Property Management • Customer Service • Accounts Payable & Receivable

• Programs: Ebix Database, MRI

System, Yardi, Microsoft Office

(Word, Excel, PowerPoint, Access)

Nexus Payables, SharePoint

• Office Administration • Vendor Negotiations

• Marketing Strategies • Event Coordination

PROFESSIONAL EXPERIENCE

ASSISTANT PROPERTY MANAGER 12/2021 - Present

Jones Lang &LaSalle – Murrieta, CA

• Maintained an active role in overseeing property upkeep, managing tenant accounts, identifying possible delinquencies, and fulfilling various accounting duties.

• Assisted with preparing, reviewing, and submitting Accounts Payable (AP) purchase orders and invoices related to office operations, business maintenance, and capital expenditures in accordance with the establishing Financial Authority Policy within the online AP P2P system.

• Communicated directly with tenants to resolve delinquent accounts, coordinate initial showing, move-ins/outs, tenant improvements, and frequent property inspections.

• Completed functions for Accounts Receivable including rent collection and reminder notices, documenting all efforts within detailed notes in MRI system.

• Developed content for customer service programs and initiatives, improving tenant relations. COMPLIANCE SPECIALIST 11/2016 - 12/2021

The RMR Group – San Diego, CA

• Review completed operational documents ranging from service work orders, lease agreements, Certificates of Insurance (COI), and vendor contracts granting approval or denying validity while upholding industry standards and company policy.

• Audit tenant and vendor’s COIs for the entire West and Pacific (Hawaii) regions verifying compliance with established lease requirements and organizing results within a monthly compliant report distributed to senior management team.

• Manage process of notifying and following through on all 30, 60, and 90-day COI notices.

• Facilitate training process for Property Management team on COI procedures and relevance. ASSISTANT PROPERTY MANAGER 8/2016 - 11/2016

Equity Office – San Diego, CA

• Maintained an active role in overseeing property upkeep, managing tenant accounts, identifying possible delinquencies, and fulfilling various accounting duties.

• Assisted with preparing, reviewing, and submitting Accounts Payable (AP) purchase orders and invoices related to office operations, business maintenance, and capital expenditures in accordance with the establishing Financial Authority Policy within the online AP P2P system.

• Communicated directly with tenants to resolve delinquent accounts, coordinate initial showing, move-ins/outs, tenant improvements, and frequent property inspections.

Gwendolyn Crawford **************@*****.*** 2 P a g e

• Completed functions for Accounts Receivable including rent collection and reminder notices, documenting all efforts within detailed notes in MRI system.

• Developed content for customer service programs and initiatives, improving tenant relations. ASSISTANT PROPERTY MANAGER 12/2014- 6/2015

GE Capital, Arden Realty Inc. – San Diego, CA

• Served as a liaison between upper management and internal as well as external entities for all tenant inquiries, vendor authorizations, management inquiries, and accounting activities.

• Processed Accounts Payable (AP) purchase orders and invoices and Accounts Receivable documentation including providing notices with rent information and delinquent reminders.

• Maintained updated Ebix database comprising all tenant insurance coverage.

• Directed tenant functions including showing of property, scheduling of initial move-in and move-out, and coordinating any necessary or scheduled updates to property.

• Collaborated with other colleagues regarding customer service programs focused on increasing knowledge and recommending areas of improvement to increase tenant satisfaction.

• Updated office logs, parking program, access cards, and property inspection reports. OFFICE ASSISTANT 2/2012 -12/2014

GE Capital, Arden Realty Inc. – San Diego, CA

• Fulfilled additional role as Assistant Property Manager while providing administrative support to Senior Property Manager.

• Coordinated with maintenance staff, resolving tenant issues efficiently, and accounting department, monitoring rental statements, delinquent payments, and collection activities.

• Determine appropriate individual or department to relay incoming phone calls to while demonstrating solid escalation and prioritization process.

• Ensured correct process was followed and adequate documentation was retained for all Certificates of Insurance, tenant files, maintenance requests, and Accounts Payable invoices.

• Oversaw all aspects of parking procedures including parking validations and requests. LICENSED REAL ESTATE BROKER 3/2007 - 2/2012

Exit Realty Beatrice Associates – Middleton, MA

• Provided clients with advocate during land and real property negotiations utilizing initial interview and gathered information to recommend best offering in line with needs and budget.

• Acted as a primary point of contact for buyer and seller from beginning to closing process.

• Networked with escrow companies, lenders, home inspectors, and pest control companies to expand professional database and ensure conditions of agreements were met before closing. ASSISTANT TREASURER 10/1997 - 2/2012

The Citi Performing Arts Theatre – Boston, MA

• Serviced logistical, financial, and operational activities within two box offices generating millions in revenue from ticket sales and served as a liaison between management and press.

• Oversaw ticket selling personnel and customer accounts ensuring quick resolutions to complaints and implementing short and long-term strategies to improve overall operations. EDUCATION

BA IN PSYCHOLOGY 2016

Azusa Pacific University – Azusa, CA

AA IN HOSPITALITY TRAVEL TOURISM ` 2012

University of Phoenix – Phoenix, AZ

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