Support Engineer Data Entry

Terry Ireland

*** ****** ***, ********** ** *****

605-***-****~tireland19956@gmailcom

Education

March 2024 – Present Capella University Minneapolis, MN

BS, Business Management

June 2005-December 2006 ITT Tech Kennesaw, GA

AAS, Computer Network Systems

Highest Honor Roll Achievement, 1st and 2nd Quarters, GPA 4.0

Graduated GPA 3.5

Jan 2000-May 2002 Western Dakota Technical Institute Rapid City SD

AAS, Electronic Technician Specialist.

Diploma, Computer Networking Specialist

Graduated GPA, 3.4

Experience

August 2011 –January 2025 Midcontinent Communications Sioux Falls, SD

Business Support Engineer

Assisting business customers in troubleshooting.

oCable, Phone and Data

oAdvanced services: Fiber optics, network routing, VIOP, SIP and T1 phone.

Consult and Escalation calls from team members and clients

Create training documents and train employees in products and services.

Work with team-members on sharing information to better assist our customers.

Work with Management and Project Leaders on various specialized projects outside of normal business activities.

oSurvey Follow-Up, TC Follow-Up, Copyright Infringement, Account Balancing.

May 2002-May 2011 Self-Employed, Ireland Computer & Research Services

Computer Skills

Design, build and maintain computer systems.

Install all hardware, including motherboards, modems, NIC cards, soundcards, and all disk drives, internal and external.

Install all software in correlation to hardware, including Operating Systems.

Troubleshot hardware problems down to the component level, and replacement of individual components.

Understand and have worked with DOS/Windows and Linux.

High understanding of most hardware and installation of software.

Use, with proficiency, Microsoft Office, including Project Management, Excel, PowerPoint, Word, Works, Paint and Access.

Design and implement small home and office networks, wired and wireless

Jackson County Highway Department August 2007-Sept2010 Kadoka, SD

Heavy Equipment Operator

Data Entry, Cost Accounting

Payroll

Invoice Completion and Turn-In

Road Inspection and Audit

Piedmont Management Inc. June 2004 – July 2007 Atlanta, GA

Building Engineering

Building Maintenance

270 to 500 Unit Condominium complexes

Terry Ireland

PO Box 526, Kadoka, SD 57543

605-***-****~*************@*******.***

Drywall Designs Inc January 2002-June 2004 Rapid City, SD

Foreman

Maintained job safety

Setup company drug/alcohol control policy

Met with jobsite Superintendents and Home Owners

Organized job work schedules

Recorded daily crewmembers hours and performance

Steel Framing, Sheetrock, Tape, Texture and Paint

MILITARY

1993-1996 US Army Ft. Sill, OK

Multiple Launch Rocket Systems (13M)

Awards

Army Achievement Medals (3)

Certificates of Achievement (8)

National Defense Ribbon

Army Service Ribbon

1997-2003 South Dakota Army National Guard Spearfish SD

Truck Driver (88M)

Assistant Section Chief (2 years)

Acting Section Chief during training exercises (2 months total)

Awards

Soldier of the Quarter, Second Quarter, Fiscal Year 1997

South Dakota National Guard Service Ribbon

National Defense Ribbon

Certificates of Achievement (4)

Medical

First Aid in the Work Place

CPR

First Responder

Army Combat Lifesaver

oEquivalent of an EMT including the application of IV’s

Community service

Mason, Mt. Mariah #155, Officer

Community Action Program (CAP)

o2011 President, Kadoka SD

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