Customer Service Program Director
Resume:
Verbal & Written Communication
Leadership & Mentorship
Dependable & Adaptable
Planning & Organization
Problem-Solving
Compliance
Family Support & Services
Collaboration with Colleagues
Time Management
Key Bank
Otsego Local Schools
Lead Teller
Paraprofessional
Trained and Mentored Staff
Provided Exceptional Customer Service
Ensured Compliance
Resolved Complex Issues and Discrepancies
Supported Classroom Instruction
Provided Individualized Support
Facilitated Student Engagement
Implemented Accommodations (IEP’s)
Monitored Student Progress
Promoted Inclusive Learning
Prefer Health/Mega One Care
Social Science (Social Work Concentration)
Program Director
Studied at Owens Community College
Led Hiring and Job Placement while Managing Teams Performance Conducted Client Interviews
Coordinated Client Care
Maintained Compliance Records
Developed Service Plans
Crisis Intervention and Support
Feb. 2024 - Present
Mar. 2021 - Nov. 2023
Aug. 2018 - Mar. 2021
419-***-**** · ****************@*****.***
209 Enright Dr. Haskins, OH 43525
Amanda Aranda
PROFESSIONAL EXPERIENCE
EDUCATION & CERTIFICATIONS PROFESSIONAL REFERENCES KEY COMPETENCIES
Rebecca’s Haven Women and Children's Shelter
Assistant Director
Oversaw Shelter Operations and Provided Support Services Developed Educational and Skill Building Programs for Children to Support Development Developed and Implemented Programs for Individualized Success Conducted Intake Assessments to Develop and Assist Life Planning Maintained Confidential Records
Managed Staff and Volunteers
Nov. 2005 - Feb. 2016
CPR Certification
Director of Operations Certification (Providing
Person Centered Services)
American Red Cross
Department of Developmental Disabilities
Amanda Szych (Office Manager- Mosaic Classical Academy) 419-***-****
High School Diploma
Waite High School Emily Atkinson (Family Friend)
Sarah Hablitzel (Family Friend)
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