Project Manager Solutions Architect

Billy Baskett

************@***.*** 512-***-**** Gilbert, AZ http://www.linkedin.com/in/billybaskett SUMMARY

Seasoned IT Project Manager with 40 years of experience in managing infrastructure projects and leading cross-functional teams through the entire project lifecycle. Proven expertise in stakeholder communication and successful delivery of complex systems integration and cloud implementation projects. Seeking to leverage extensive technical and leadership skills in a challenging Project Manager role. WORK EXPERIENCE

Lone Star Systems, Inc Gilbert, Arizona

Lead Solutions Architect/Project Manager Sep 2009 - Present

• Specialize in systems integration, automation, cloud implementation/migration, and applications design, development, and integration.

• Manage the establishment of technical services and oversee the implementation and management of development and technical staff for clients.

• Develop comprehensive project plans, including stakeholder management, project budgets, and status reporting.

• Direct the management of resources to ensure the successful completion of projects. Freeport-McMoRan, Inc Phoenix, Arizona

Business Solutions Architect II/Project Manager Jun 2023 - Dec 2023

• Directed the initiation phase of IT programs and projects to align enterprise solutions with prioritized business objectives, enhancing overall efficiency.

• Established procedures for the SaaS application lifecycle and implemented an ID scan application across all company mine sites, contributing to improved security and operational processes.

• Managed the adoption of a Contractor Management System and collaborated on a team to address and recover from a significant security breach in 2023.

Dexcom, Inc San Diego, California

Project Manager/Lead Solutions Architect Apr 2018 - Oct 2022

• Led the implementation and integration of the ISIS Papyrus Document System, enhancing the intake, storage, and distribution of medical insurance documents using SAP, Salesforce, Oracle, Google Cloud, AWS, and internal applications.

• Acted as the lead subject matter expert for resolving complex application and network issues, providing 24x7 technical support and problem resolution.

• Managed integration projects utilizing tools such as Boomi, Kafka, and UML, ensuring seamless connectivity between enterprise applications.

• Served as the IT team's subject matter expert for the rollout and integration of the SAP SuccessFactors Learning Management System.

Netgate, Inc Austin, Texas

Product/Program Manager Mar 2016 - Dec 2017

• Collaborated with R&D, marketing, documentation, sales, and support teams to enhance cloud offerings alongside the existing firewall/VPN/router product line.

• Leveraged competitive knowledge and problem-solving skills to drive profitability in cloud services.

• Developed strategic partnerships with Amazon and Azure to expand cloud solutions and increase market reach. AppDynamics, Inc Austin, Texas

Senior Consultant/Project Manager Aug 2015 - Nov 2015

• Delivered technical leadership by translating solution architecture into actionable implementation plans, ensuring alignment with client business and technical requirements.

• Collaborated with internal and client teams to oversee project technical planning and implementation, maintaining primary responsibility for achieving project goals. BrixBits, Inc Austin, Texas

Director of Technical Field Services Jan 2014 - Jun 2014

• Developed and implemented professional services strategies for JAVA application tools, encompassing installation planning, needs analysis, deployment, and training services, while managing all aspects of post-sales delivery.

• Facilitated customer engagement through RFP/RFQ responses, onsite support for trials, and customized product demonstrations, contributing to the acquisition by AppDynamics/Cisco. BMC Software, Inc Austin, Texas

Senior Professional Services Consultant/Project Manager Jun 2008 - Oct 2013

• Managed the deployment and implementation of service automation products, ensuring alignment with client needs through comprehensive qualification and solution identification.

• Facilitated effective communication between customers and support/development teams, acting as a liaison to address technical inquiries and coordinate necessary support.

• Oversaw the entire post-sales delivery process, including project management and documentation of changes to standard configurations, to ensure successful product implementation and client satisfaction. Hewlett Packard, Inc Austin, Texas

ITO Services Delivery Consultant IV Nov 2007 - Jun 2008

• Delivered global technology solutions and managed computer enterprise systems for multi-site, multi-national corporations across diverse industries, including manufacturing, telecoms, and automotive sectors.

• Executed RedHat kickstart configurations, CFengine scripting, and Nagios monitoring; deployed and tested RedHat Linux server builds and applications, demonstrating strong troubleshooting skills and creating RPMs. nVision Software, Inc Austin, Texas

VP of Technical Services Dec 2005 - Jun 2007

• Developed and delivered professional and pre-sales services for continuous application availability software solutions, encompassing installation planning, needs analysis, deployment/implementation, and training services.

• Managed all technical pre-sales support activities, including responding to RFP/RFQs, facilitating customer trials, conducting presentations/product demonstrations, and providing customer training and product customization. Cesura, Inc Austin, Texas

Support-Services Engineering Manager Mar 2003 - Dec 2005

• Managed post-sales support operations through various channels, effectively addressing customer and prospect inquiries, and providing solutions during regular hours and 24-hour on-call support as needed.

• Diagnosed and resolved customer-reported issues by documenting problems, developing test cases, and collaborating with engineering teams to implement workarounds and product patches. TechKnowledgy Systems Integration, Inc Flagstaff, Arizona Sales Engineer/Solutions Architect Jul 2002 - Nov 2003

• Provided pre-sales and post-sales support for a comprehensive product line, including Cisco, AT&T, Dell, and Compaq Computer, by participating in initial calls, responding to RFQs, researching government contracts, and managing installations and post-sales processes.

• Developed a new customer base in the Phoenix area, contributing to the successful establishment and growth of the office.

Covasoft, Inc Austin, Texas

Manager of Sales Engineering Programs Jan 2001 - Nov 2001

• Facilitated deployment of real-time diagnostic and automated solutions, aligning them with clients' business requirements through thorough pre-sale presentations and technical consultations.

• Collaborated with technical service teams to ensure robust product implementation, notably securing an order from Sprint by coordinating a successful product trial installation. Globeset, Inc Austin, Texas

Sales Engineering Programs Manager Jul 2000 - Nov 2000

• Managed customization projects, delivering post-installation technical support and problem resolution for secure Internet transaction software, enhancing client satisfaction and operational efficiency.

• Designed and executed a remote access demonstration environment, facilitating effective product capability presentations to client decision makers, and coordinated a successful, timely, and budget-compliant installation at American Express.

Dazel Corporation, Inc Austin, Texas

Technical Manager, Corporate Sales Engineering Sep 1997 - Jul 2000

• Delivered presales technical activities for international projects, enhancing sales and customer satisfaction by ensuring compatibility and feature maximization between company and client software systems.

• Trained international sales teams, facilitating the expansion of operations in Europe, Asia, and Australia. H.V. Jones, Inc Austin, Texas

Senior Systems Engineer Mar 1997 - Sep 1997

• Established and expanded the Austin office, leveraging expertise in client management, technical leadership, and systems integration, which led to the growth of personnel from three to nine employees.

• Developed a sustained partnership with Applied Materials, ensuring a consistent revenue stream through comprehensive pre- and post-sales support and project management. Network Appliance, Inc Austin, Texas

Systems Engineer Sep 1996 - Feb 1997

• Provided technical support for sales teams by assessing client needs, delivering technical presentations, integrating customer filers, and resolving post-sale issues.

• Improved client relationship with AMD by addressing and eliminating technical and service-related challenges, restoring a positive partnership.

Tadpole Technology, Inc Austin, Texas

Operations Manager Sep 1991 - Sep 1996

• Managed a cross-functional team of 35 professionals in pre-sales, customer support, manufacturing, logistics, and quality assurance, ensuring seamless integration between departments.

• Developed and implemented quality control procedures and tests, enhancing product reliability and customer satisfaction through improved operational efficiency. I.M. Systems, Inc Scottsdale, Arizona

Engineering Manager Dec 1989 - Sep 1991

• Managed technical support for diverse product lines, including VME, PC Imaging, STD bus, and G-96 bus, utilizing programming skills in BASIC, FORTRAN, C, and 680X0 assembly to ensure robust customer support and systems integration.

• Provided field applications engineering and trade show support, effectively communicating technical solutions and fostering customer relationships to enhance product understanding and satisfaction. C.E. Systems US, Inc Tempe, Arizona

Systems Engineering Manager Apr 1988 - Dec 1989

• Delivered pre-sale presentations and resolved technical issues across the United States, enhancing customer satisfaction and supporting the successful establishment and distribution of VME and CAMAC bus products in the US market.

• Authored comprehensive application notes, data sheets, and product manuals, and completed specialized training in VME hardware and real-time operating systems including pSOS and PDOS. Celerity Computing, Inc San Diego, California

Systems Engineer Jun 1986 - Feb 1988

• Conducted site examinations to assess power availability and installed systems, ensuring seamless integration and functionality for clients.

• Converted existing programs for compatibility with new systems, enhancing customer satisfaction and operational efficiency.

Motorola, Inc Scottsdale, Arizona

Software Engineer Mar 1983 - Jun 1986

• Assisted in the production of SAW devices, including setting up data files, operating/modifying software, and providing software support to engineering groups, while utilizing the CALMA GDS II Graphics System.

• Devised and implemented a mask fabrication procedure using the CALMA system, conducted cost analysis, determined critical production dimensions, and trained staff in system usage. EDUCATION

Arizona State University

Bachelor of Science in Engineering, Computer Systems Engineering Tempe, Arizona

CERTIFICATIONS

Java Programming, Sun Educational Services 2002

Interconnecting Cisco Network Devices 2002

MS Windows 2000 Server Administration 2002

Citrix Administration 2005

ITIL Foundation Training 2008

Cloud LifeCycle Management 2.0/3.0 2012

BMC Server Automation 8.2 2013

AWS Certified Solutions Architect 2018

Papyrus Objects System Administrator Workshop 2020 THR80 Introduction to SAP SuccessFactors Academy 2021 THR88 SAP SuccessFactors Learning Academy 2022

SKILLS

.Net • Agile • Aix • Anti-Spam Applications/Technologies • AppDynamics • Application Management/Monitoring • Aws • Azure • Azure DevOps • BladeLogic • BMC Atrium CMDB • BMC Atrium Orchestrator • BMC Cloud Life Cycle Management • BMC BladeLogic • Boomi • Chef • Cisco • Cloud Services • Dockers • FreeBSD • Git • Hpux • Iis • ISNetworld • Java • JavaScript • JBoss • JRockit • Json • Kafka • Ldap • Linux • Messaging Technologies • Nas • Netcool • Neural Networks • OpenSource • OpenStack • OpenView • Oracle • Pdos • PeopleSoft • pfSense • Postfix • Psos • Puppet • Python • Raid • RedHat • Rest • RPM • SaaS • Salt • San • Net • Sendmail • SMTP • SNMP • Soa • SQL Server • SunNet Manager • Suse • TCP/Ip • Tier 1 Databases • Tivoli • TLS • Uml • UniCenter • Unix • VMWare • VxWorks • WebLogic • WebSphere • Windows • XML • Xpath • XSLT • Leadership • Collaboration • Communication

• Presentation Skills • Problem-solving

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