Service Representative Customer

Danielle D Jordan

**** ****** ******

Fort Worth, TX 76119

******************@*****.***

(817) 325 - 3290

Objective:

To obtain a position in a progressive company that has a professional and diverse work atmosphere that will also stimulate further skill development for career advancement opportunities. Skills:

A seasoned professional and effective team player with excellent people skills. Proficient in Microsoft EXCEL, Word, PowerPoint and Outlook, skill in problem solving techniques (responding to complaints), skill in effective verbal and written communication, skill in analyzing, skill in using a calculator, personal computer, the internet, and related office equipment, ability to manage and prioritize multiple tasks and work with short deadlines, ability to work independently with limited supervision, ability to use Meridian multi-line PBX switchboard, skill in organizing, prioritizing, writing, proofreading, editing, filing, record keeping, and interpersonal communication, ability to operate call center phone equipment, ability to perform basic arithmetic functions, including using decimals and computing percentages, ability to identify problems and evaluate alternatives, knowledge of accepted accounting principles and practices, skill in working effectively with coworkers and the general public, ability to work effectively in highly stressful situations, ability to be flexible in responding to emergency situations on a daily basis, ability to type, and ability to communicate effectively both verbally and in writing. Experience:

Continuum Global Solutions, Fort Worth, TX: WFH Customer Service Representative (12/2020 - Present) Received and addressed customers' inquiries via phone, email and chat; Provided detailed product information and assisted with troubleshooting; Resolved customer complaints effectively and escalated complex issues when necessary; Processed orders, refunds, and account updates; Maintain accurate customer records and CRM system; Achieved high customer satisfaction metrics. S&B Industry Inc., Fort Worth, TX: Quality Assurance Specialist (02/2019 – 10/2020) Checks the implementation of the quality system, conducts quality assistance audits, monitors, and records results from processes and procedures within manufacturing industries. Ameritex Guard Services, Fort Worth, TX: Lead Non-Commission Security Officer (09/2016 – 01/2019) Secure premises and personnel by patrolling property; monitoring surveillance equipment; inspect buildings, equipment, and access points; permitting entry. Prevents loss and damage by reporting irregularities’ information violators of policy and procedures; restrain trespassers.

Texas Quality Care Rehab., Fort Worth, TX: Assisted Living House Supervisor (12/2014 – 08/2016) Oversee daily operations in the house; develop and implement residents care plans in collaboration with healthcare professionals to meet needs and preferences; manage the budget to ensure fiscal responsibility and sustainability. SHS Group Inc., Fort Worth, TX: Customer Service Representative (01/2011 – 11/2014) Responsible for promoting products and services offered by the organization, and securely collecting and managing customer payment details to process transactions and resolve billing issues while adhering to privacy regulations. Southern Concepts Inc., Fort Worth, TX: Assisted Living House Supervisor (06/2007 – 12/2010) Ensure the proper care of residents in the house, guiding the house staff, handling the house general administrative duties, and provide direct care to the residents at the company day rehabilitation facility. Education:

EASTERN HILLS HIGH SCHOOL

Certifications:

(NC) Security Officer License

CPR Certification

C/O 2003

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