Project Manager Management
Resume:
Michael Mikail Austin, TX
SUMMARY
• Expert technical program and project manager with 15 years of industry experience in cloud, software development, entertainment, healthcare, finance, government, data warehousing, data migration, and many other industry verticals
• Certified Project Management Professional (PMP) and Certified Scrum Master (CSM)
• Domain experience with AWS, Azure, Google Cloud, global data migrations, operations, Pega Systems, AI, machine learning, robotics, UX/UI, and SaaS
• Experience in leading strategic program initiatives, large-scale software development, oversight of concurrent cross- functional projects, and integration efforts
• Proven track record of dependably facilitating communications, strategic customer engagement, account oversight, and reporting at the c-suite level while maintaining healthy relationships EXPERIENCE
Technical Program/Project Manager
Integrated Services, Inc. (ISI) January 2024 - March 2025 Remote Contract + FTE — Austin, TX
• Built the Project Management Office (PMO) from the ground up, developing a structured file repository system, standardized PMO templates, and reusable development artifacts to streamline client engagement communications and internal operations
• Led Business Operations & Client Engagement – Managed a number of client accounts, strengthening business relationships by ensuring smooth project execution, proactive communication, and alignment of deliverables with client needs
• Conducted capacity planning to optimize resource allocation and utilization, ensuring projects were adequately staffed while balancing workload distribution across teams. Oversaw the Time Card system to enhance tracking and reporting accuracy for project hours.
• Supported ISI’s cybersecurity initiatives, integrating best practices into project workflows and aligning teams with evolving security and compliance standards
• Contributed to building ISI’s maintenance and support framework, defining processes and best practices for post- deployment support, ensuring sustainable and scalable client solutions Technical Program/Project Manager
Technicolor Creative Studios (TCS) August 2023 - December 2023 Remote Contract — Austin, TX
• Leading cross-functional teams as part of the Cloud Separation program targeting the division of two distinct corporate entities (i.e., TCS and Vantiva); while leading customer engagement
• Overseeing the migration of cloud accounts in AWS, Azure, and Google Cloud from TCS to Vantiva
• Responsible for the ServiceNow migration including data clean-up and landing page UX/UI enhancements
• Facilitating seamless communication between technical and non-technical stakeholders, effectively conveying project updates and progress for multiple projects and stakeholders
• Identifying and mitigating project risks through strategic planning and critical thinking, ensuring smooth project progress
Technical Program/Project Manager
Abbott Kinney Agency June 2023 - August 2023
Remote Contract — Austin, TX
• Crafting and implementing strategic roadmaps, guiding a developing business towards growth and long-term success
• Aligning stakeholders with a shared vision, fostering collaboration, and ensuring a unified approach to business objectives
• Driving profitability by analyzing financial data, identifying opportunities for cost optimization, and revenue generation
• Assisting in defining comprehensive business requirements, translating them into actionable plans to meet organizational goals
Michael Mikail Austin, TX
Technical Program/Project Manager
The Walt Disney Company January 2022 - May 2023
Remote Contract — Los Angeles, CA
• Expertly conducted end-to-end business process mapping and workflow analysis to pinpoint inefficiencies, gaps, and bottlenecks, facilitating streamlined and effective operations; particularly for the NetDocuments Program Data Migration (supporting Disney's global legal document management initiative), and The Vault Program (supporting Disney’s Treasury financial data migration to control global analytics in-house)
• Built scalable platforms, products, and services, coupled with exceptional communication and problem-solving skills to effectively coordinate cross-functional teams, mitigate technical risks, and drive successful outcomes
• Implemented strategic planning and roadmap development for multiple programs, effectively translating complex concepts into clear visualizations that resonated with stakeholders and contributed to their successful understanding
• Owned, monitored, and reported on financials, effectively managing resources and ensuring financial stability
• Planned and implemented the UX/UI strategy to streamline workflows for The Vault Project by developing a comprehensive Confluence page, enhancing the user experience, and optimizing productivity enterprise-wide Technical Program/Project Manager
Landor & Fitch August 2021 - February 2022
Remote Contract — Los Angeles, California
• Managed a project portfolio for Landor & Fitch, including Microsoft, Pfizer, and Kohls, while engaging clients in business development activities to support account growth
• Led the rebranding efforts for Pfizer's mainstream medication lines on PfizerPro.com, improving medical professionals' access to pharmaceutical information for their patients (via Viva platform) by business process reengineering the client relationship as well as building internal scheduling tools to support a streamlined process
• Represented Landor and Fitch on the Microsoft account; working closely with Creative/UX/UI in producing bespoke blogs and articles for Microsoft.com/news, managed stakeholder communications, and coordinated with 3 vendors
• Oversaw the team tasked with designing and building 100 small-format Kohl's stores targeting younger and more diverse consumers
Technical Program/Project Manager
Hoverstate January 2019 - June 2020
Hybrid Full-Time — Los Angeles, California
• Championed design-thinking principles, incorporating user-centric design methodologies and leveraging customer journey mapping and persona development while working collaboratively with United Healthcare and the Moffitt Cancer Research Center
• Managed and lead a portfolio of 5 strategic projects optimizing customer-facing software applications to increase client profitability and encourage account development for Hoverstate
• Engaged with business partners to adopt, develop, and implement robotics and AI projects enhancing customer business processes
• Directed a talented group of design-centric teams in support of client needs, embodying the face of the company and propagating best practices; customer engagement, journey mapping, external communications
• Oversaw budgeting, resource allocation, and travel for 20+ team members
• Proficiency with the Google suite of applications for documentation, communication, and collaboration
• Invaluable experience in building highly scalable mobile products and platforms, as well as experience with Agile delivery methodologies
Technical Program/Project Manager
CIBC January 2015 - January 2019
Hybrid Full-Time — Toronto, Ontario
• Supported multiple lines of business (i.e., anti-money laundering and terrorist financing, personal banking, small business banking, mortgages, and lending) at the Pega Centre of Excellence (CoE) serving as a single window for communications between tech departments fostering healthy decision-making for complex multi-track projects
• Led the Pega CoE Intake Team, processing vendor proposals, identifying business needs and ROI, and formalizing proposals into departmental projects for senior leaders
• Analyzed project metrics, and identified common risks, issues, gaps, and lessons learned to drive knowledge sharing for the department
Michael Mikail Austin, TX
• Demonstrated expertise in developing highly scalable mobile products and platforms, employing Agile delivery methodologies to drive seamless development and delivery processes Program Officer
CBSA April 2011 - December 2014
Onsite Full-Time — Ottawa, Ontario
• Developed the Canadian Intellectual Property Rights (IPR) program framework, including WBS, critical path, and policy documents to support the global legislation
• Provided strategic recommendations to Senior Advisors for IPR program implementation
• Wrote technical briefing summaries on program status and recommended next steps
• Supported senior managers with stakeholder engagement activities, including media inquiries, for the Integrated Cargo Security Strategy (ICSS) Program in support of the global program
• Conducted extensive research and analysis to develop bi-national program policy initiatives and for reporting purposes to the Executive VP
• Served as Project Control Officer for the Enterprise Project Management Office (EPMO), providing oversight and auditing to 45 projects and assessing project health status monthly. EDUCATION
University of British Columbia, Vancouver, BC 2010-2011 Project Management Designation: Strategic Leadership in Executive Education McGill University, Montreal, QC 2003-2009
Bachelor of Education
Dawson College, Montreal, QC 2000-2003
Diploma of Collegial Studies in Social Sciences
CERTIFICATIONS
• Project Management Professional (PMP) Certified
• Certified Scrum Master (CSM) Certified
COMPETENCY
• Project management tools including Smartsheet, Clarity, JIRA, Confluence, Slack, Trello, Monday.com, Egnyte, Harvest, Google Suite, Microsoft 365, MS Project, MS Visio, Tableau, HP Application Lifecycle Management, and many more
• Working across diverse industry verticals, including cloud, software development, web and mobile apps, social media campaigns, AI, automation, robotics, machine learning, banking products, financial platforms, healthcare, government policy, infrastructure, data migration, branding, Pega Systems, UX and UI, HR platforms, cybersecurity, and many more
• Over 15 years of experience in collaboration tools (Slack, Miro, Jira, SharePoint, MS Exchange, Trello, Monday.com), client engineering Technologies (HTML, Java, Unity, etc), in addition to working within specific networks (LAN, WAN) HAPPY CLIENTS
United Surgical Partners International, ProPetro, Ultra Steak, Retina Consultants of America, Technicolor Creative Studios, Vantiva, Walt Disney, Microsoft, Pfizer, Landor & Fitch, Kohl’s, Ken Garff, Hoverstate, United Healthcare, IDEXX Labs, Moffitt Cancer Research Center, Canada Border Services Agency, CIBC, Crane Supply, Play PAC Sports Michael Mikail
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