Customer Service Representative

TINISHA PETERS

734-***-**** *********@*****.*** Trenton, MI 48183

SUMARY SKILLS

Experienced customer service representative with over 10 years of experience and proven history of handling high-pressure situations. Leveraging excellent communication skills and persistence. Demonstrated ability to provide above and beyond customer service

SKILLS

Adaptability

Conflict Resolution

Time Management

Communication

Problem Solving

Attention to Detail

Customer Relationship Management

Empathy

WORK HISTORY

Call Center Representative

Down River Associate, Wyandotte, MI March 2023 – Present

Manage incoming calls and schedule patient appointments.

Process prescription refills and verify patient insurance.

Utilize Epic for documentation and manage referrals.

Strictly adheres and demands strict adherence to the company’s policies.

Answer inbound customer/client requests or inquiries concerning services, products, billing, equipment, claims, and report problem areas.

Responsible for improving customer retention through programs and exemplary service provided to the customer.

Make recommendations according to customer's needs on features, accessories, upgrades and options

Respond to customer inquiries in a confident, timely and accurate manner.

Evaluate data to determine and implement the appropriate course of action to resolve or coordinate service recovery as needed.

Efficiently and successfully navigate multiple systems.

Hyperbaric Technician

Beaumont Taylor Hyperbaric, Taylor, MI February 2021 – March 2023

Use ventilators or various oxygen devices or aerosol and breathing treatments in the provision of respiratory therapy.

Work with patients in areas such as the emergency rooms, neonatal or pediatric intensive care, or surgical intensive care, treating conditions such as emphysema, chronic bronchitis, asthma, cystic fibrosis, or pneumonia.

Recommend or review bedside procedures, x-rays, or laboratory tests.

Keep records of patients' therapy, completing all necessary forms.

Prepare or test devices, such as mechanical ventilators, therapeutic gas administration apparatus, environmental control systems, aerosol generators, or electrocardiogram (EKG) machines.

GMP Laboratory Assistance

Ash Stevens API Manufacturer, Riverview, MI September2018 – February 2021

Works closely with the laboratory manager and other pharmaceutical technicians.

Collaborates with the quality assurance (QA) and quality control (QC) teams.

Sterilizes all equipment and keeps a safe and hygienic work environment.

Follows batch manufacturing records (BMR).

Weighs, measures, subdivides, and dispenses components.

Labels new containers used during production.

Cleans tools and equipment after use.

Comply with all Current Good Manufacturing Practice (CGMP) regulations and other company and industry policies and procedures.

Housekeeping

Various Companies, MI May 2011 – September 2018

Clean and tidy up hotel rooms, hallways, elevators, lobbies, common areas, fitness and business centers, and restaurants.

Dust and polish various surfaces, furniture, vacuum, sweep, and mop floors.

Empty trash bins, change linens and towels and replace toiletries.

Provide laundry services for guests.

Collaborate with the housekeeping team to complete the daily cleaning schedule.

Restock cleaning supplies in the hand cart.

Report on any issues that require maintenance.

EDUCATION

Associate’s degree in criminal justice

Walden University, Columbia, MD

Graduated May 2011

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