Information Technology United States
Resume:
Sebastian Lopez
Pembroke pines, Florida 33029 United States
Mobile: 754-***-****
Email: *************@*****.***
Work Experience:
IT Network Specialist
Abbtech (I.R.S)
***** ***low pond plaza
Sterling, VA
6/2023 - Present
Hours per week: 40
Duties, Accomplishments and Related Skills:
As the Information Technology Telecommunications Specialist, applied and shared regulations, other official guidance, and principles, including the latest procedures and techniques that oversaw the planning, development, and implementation of technical aspects of telecommunications and other programs. Maintained user and network service systems that met current and future business requirements of the Department of the Treasury and its customers. Evaluated the feasibility of proposed new systems development projects, consulted with customers to refine functional requirements, translated functional requirements into design specifications, determined best approaches for implementation, and worked with network administrators to solve design problems encountered during testing and implementation stages. Configured, moved, added, changed, deleted, and troubleshooted Voice-Over-Internet Protocol (VoIP) Phones, Jabber, voicemail, and end users in Cisco Unified Communication Manager (CUCM) and Cisco Unity Connection for Jacksonville Telecom region supporting FL and Savannah, GA.
Duties, Accomplishments and Related Skills:
• Configured, installed, troubleshooted and maintained Cisco Switches, Routers, and Voice Gateways (VGs) within the Local Area Networks
(LAN).
• Setup and troubleshooted Cisco Jabber Softphones, Cisco IP Phones and Cisco Unity Voicemail within Cisco Unified Call Manager and Cisco Unity Connection.
• Ensured timely resolution for all tickets assigned, in the IRWorks Ticketing System, per the Service Level Agreement (SLA).
• Provided professional and prompt customer service and technical support to over 500 personnel within our POD.
• Resolved over 30 incident tickets and documented status using IRWorks ticketing system with zero breached tickets over a 30-workday cycle with 100% success.
• Troubleshooted and configured multiple Cisco routers, voice gateways, access points and switches that were at their end-of-life cycle for southeast region using HP Network Automation (HPNA) software to automate the complete operational lifecycle of network devices from provisioning to policy-based change management, compliance, and security administration.
• Manage, supervise, and provide technical advice on telecommunications systems. Receive feedback, identify users; needs and requirements and mobilize existing technology to meet their criteria.
• Document plans, requests, activities and specifications and report on them Program features, design networks and systems and allocate resources as necessary.
• Monitor and test systems and peripheral equipment and troubleshoot problems.
• Evaluate systems performance level and improve capabilities as needed.
• Oversee and coordinate telecommunications activities.
• Purchase electronic equipment and prepare budgetary justifications.
• Cooperate with management to develop staff and improve their skills.
• Follow industry standards and best practices.
Supervisor: Gregory Williams 470-***-****)
Okay to contact this Supervisor: Yes
Client Information Technician
Prosys (Baptist Health)
9725 nw 117 ave
Doral, FL
8/2022 - 6/2023
Hours per week: 40
Duties, Accomplishments and Related Skills:
• Provides Desktop Support, Central Help Desk distributes calls in round robin HP desktop and Lenovo desktops and laptops, Windows 7 and Windows 10 Support Application support as instructed
• Support Network admins – network closet – line tester – look at switches etc. (will train if don’t know have test equipment)
• Label printers/Pharmacy dot matrix printers –troubleshoot or replace with new
• Troubleshoot as needed Windows PIK handheld devices and Bluetooth Zebra printers
• Provide peripheral support including but not limited to; USB desktop scanners, USB Symbol scanners, Signature Pads, Speech Mic, Cameras, speakers, USB headset, Imprivata Reader, Imprivata Thumb readers, Medication scanners, lab scanners, printers
• Deploy New Equipment if needed.
Monitor Central Help Desk, distributes calls in round robin while providing support to Lenovo desktop and laptops –hard drives, Windows 10 Support, Break Fix, Application support as instructed.
• Label printer’s/Pharmacy printers – troubleshoot or replace with new
• Deployment of New Equipment if needed
• Peripheral support including but not limited to; USB desktop scanners, USB Symbol scanners, Signature Pads, Speech Mic, Cameras, speakers, USB headset, Imprivata Reader, Imprivata Thumb readers, Medication scanners, lab scanners, printers
Supervisor: Oscar Arriaza 786-***-****)
Okay to contact this Supervisor: Yes
Lead Cable Technician
G and G (aston Martín building)
1200 brickell ave 1660
Miami, FL
12/2021 - 7/2022
Hours per week: 40
Duties, Accomplishments and Related Skills:
• Install and service cabling infrastructure and devices for Data, Audio Visual, and CCTV; includes pre-wiring, installation, termination, testing, reporting, and labelling per specifications and drawings.
• Flexibility to work in a variety of environments, from construction sites to finished corporate offices.
• Complete detailed and accurate paperwork.
• Install network racks and cabinets in server rooms. Supervisor: Víctor Lizardo 786-***-****)
Okay to contact this Supervisor: Yes
Structured Cabling Technician
Black Box (Holy Cross Hospital)
2701 north Dallas parkway
Plano, TX
8/2020 - 12/2021
Hours per week: 40
Duties, Accomplishments and Related Skills:
• Work with lead network architect on network infrastructure
• Work with communications project manager on telephony and Data infrastructure
• Provide 2nd level support to corporate help desk associates
• Responds to Service Desk referrals of end-user requests for help solving PC hardware, software, peripheral or production equipment related problems or issues
• Troubleshoots any technical difficulty with PC hardware and software issues, Internet, network applications, configurations and peripheral equipment
Supervisor: Ariel Martines 786-***-****)
Okay to contact this Supervisor: Contact me first
Migration Technician
IBM (Cleveland Clinic)
1 Alhambra plaza
Coral Gables, FL
11/2018 - 7/2020
Hours per week: 40
Duties, Accomplishments and Related Skills:
• User Interviews regarding all info need it for PC replacement or Win upgrade from 7 to 10.
• PC Data migration, user backup, cable management and completed swap outs.
• Manage everyday inventory for all IT Migration technician teams. PC refresh technician
Compucom
8106 Calvin Hall Rd.
Fort Mill, SC
6/2017 - 11/2018
Hours per week: 40
Duties, Accomplishments and Related Skills:
• Save all data for the old PC
• PC Data migration, user backup, cable management and completed swap outs
• Connect printers by IP address
• Assign equipment to IT technician to Replace or update.
• Update Assets status of all deployed PCs in the inventory sheet
• Dispose all trash
Client Technical Specialist
Ammacore
4555 mansell rd
Alpharetta, GA
4/2016 - 6/2017
Hours per week: 40
Duties, Accomplishments and Related Skills:
1. Client technology support
2. Running cables for camera installation
3. Replace pin-pad and printers
4. Cable management and completed swap outs.
Education:
CCNA Hollywood, FL United States
Technical or occupational certificate 2023
Credits Earned: Continuing Education Unit
Relevant Coursework, Licenses and Certifications:
CCNA certificate
C.U.A.M Valencia, G Venezuela
Bachelor's degree 8 / 2004
Credits Earned: Semester Hours
Relevant Coursework, Licenses and Certifications:
Informatics bachelor’s
Language Skills:
Spanish
Spoken Advanced
Written Advanced
Read Advanced
References:
Irma Muñoz Employer
Title
Phone 850-***-****
Email ****.*.*****@***.***
Cristina freire
Employer
Title
Phone 754-***-****
Email ********@*******.*** Indicates professional reference
Additional Information:
Additional Information:
TECHNOLOGY
Software: Symantec AV, SDWAN, MS Office suite-PPT and Excel (Expert), DB2, SAP, Remote Desktop(Expert), Cisco Unified Communication Manager, Cisco Unity, Wireshark, Kali Linux, Remedy-(Expert), ServiceNow, SNORT, KISAM-(Expert), HPNA, SecureCRT, Concur-, Cisco Host Collaboration Solution, M365, MS Azure, MS Visio, Entrust and Bomgar-(Expert), QWERT-(Expert), Cloud Computing Security, CHCS, ALTA-T
Hardware: Cisco, Aruba, Meraki, Avaya, IBM System Storage 8800, JDSU Optical Tester, KG175/250 Operating Systems: Windows 7/10, Windows Server 2012 & 2016, iOS, Linux, IBM z10 Networking Protocols: BGP, OSPF, EIGRP, SIP, VoIP, Non-classified IP Router Network
Contact this candidate