Call Center Data Entry

Toni

+1-270-***-**** *************@*****.*** Paducah, KY 42003

WORK EXPERIENCE

Call Center Representative, Progressive

March 2024 - Present

I

• Managed inbound and outbound calls effectively, ensuring clear communication and resolution of inquiries.

• Resolved customer issues by employing critical thinking and a methodical approach to problem-solving.

• Provided exceptional assistance to customers, enhancing their overall experience and satisfaction.

• Demonstrated strong communication skills by conveying information clearly and professionally to diverse audiences.

• Executed accurate data entry tasks, ensuring the integrity and timely processing of information.

Call Center Team Leader, United healthcare

August 2023 - February 2024

• Led a diverse team to achieve operational goals through effective management and collaboration.

• Monitored call quality to ensure adherence to service standards and improve customer interactions.

• Delivered exceptional customer service by addressing inquiries and resolving issues promptly.

• Designed and implemented training programs to enhance team skills and knowledge in various areas.

• Analyzed performance metrics to evaluate team effectiveness and drive continuous improvement initiatives.

• Facilitated conflict resolution sessions to address team disputes and foster a positive work environment.

EDUCATION

Frontier Community College

2009-2009

General Equivalency Diploma - GED

SKILLS

Call Center Sales, Inbound Calls, Phone Skills

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