Senior IT Administrator
Resume:
John Goings – Senior IT Administrator
****.******@*********************.***
LinkedIn - Company Website
C2C/1099 preferred
Remote/Hybrid preferred
Technical Summary
With over 28 years of extensive experience in providing technology support and services, I have cultivated a robust expertise in IT solutions that span a diverse range of industries and technologies. My career has been marked by a steadfast commitment to excellence, innovation, and customer satisfaction, leading to the successful resolution of complex technical challenges and the optimization of IT infrastructure for many clients. As the owner of Millennium IT Solutions, I have demonstrated exceptional leadership and strategic vision in guiding the company towards growth and success. My role has encompassed the management of comprehensive IT projects, development of tailored technology solutions, and the provision of top-tier support and security services to a broad client base. Millennium IT Solutions continues to establish a reputation for reliability, cutting-edge solutions, and unparalleled customer service. Key expertise includes:
• Technical Support: Extensive experience in providing high-level technical support, troubleshooting, and resolving end user issues, and providing administrative support.
• Security Awareness Training: Skilled in designing and implementing comprehensive security awareness programs to help educate staff on best practices and mitigate potential threats.
• Cloud Solutions: Skilled in designing, deploying, and managing cloud-based small business solutions (apps and services), to enhance scalability, efficiency, and data security.
• Cybersecurity: Expertise in implementing and managing comprehensive cybersecurity measures to protect against threats and vulnerabilities.
• Client Relations: Strong ability to build and maintain positive relationships with clients, providing tailored solutions that meet their specific needs and objectives. My extensive background in IT support and services, combined with my entrepreneurial experience, positions me as a highly capable and results-driven professional, dedicated to driving technological advancements and delivering exceptional value to clients. Skills & Experience
• Support, admin, and maintenance of M365 / Office 365, Azure,
• C-Level support
• Managed services administration
• Help Desk Services
• Backup - Recover
• Security Awareness Training
• Vulnerability & Risk Management
• MSP/CSP management and administration
• Takes proactive measures
• Efficient and responsive on issues
• Technical Professionalism
• Core Values: Loyalty, Honesty, Hard Work, and Innovation
• Assist with creating effective Client-facing and internal technical documentation
• Good written communication skills, including precise attention to detail (grammar, spelling, punctuation)
• Excellent verbal communication skills
• Excellent analytical reasoning skills
• Exceptional Client relationship management skills
• Able to explain the benefits of technical solutions and services to both technical and non-technical individuals
Industry experience
Financial, Legal, and other Professional Services, Education, Non-profits Customers
AT Kearney, Feeding America, Thyssenkrupp North America (RHQ), Professional Experiences
Millennium IT Solutions
Owner
2018-Present
TEKsystems
Inventory/Asset Technician,
October 2017
W2
Elkay Mfg. Co, Oak Brook, IL
L3 Support/ Administrator
February 2016 – June 2017
1099
DeVry Educational Group, Oakbrook, IL
Endpoint PC Refresh Technician
January-February 2015
1099
Société Générale, Chicago, IL
Senior Service Desk Analyst
September 2015
1099
Epazz, Chicago, IL
Technical Support
February 2014 – March 2014
1099
PepsiCo, Chicago, IL
Desktop Support Technician
November 2013 – December 2013
VIRE Technologies, Oakbrook Terrace, IL
IT Support Technician
July 2013 – September 2013
Winston & Strawn LLP., Chicago, IL
Support/Desktop Technician
March 2013 – June 2013
Inner-City Underwriting Agency, Inc.,
Chicago, IL
IT Support Technician
March 2013 – June 2013
American Medical Association, Chgo, IL
November 2012 – January 2013
IT Support Technician
Diageo, Chicago, IL
Asset Refresh & Migration Tech
September2012 – October 2012
Munster Indiana High School
Computer Technician/Asset Refresh
July 2012
Brella Productions, Evanston, IL
IT Support Technician
March 2012 – May 2012
Rotary International World HQ, Evanston
Desktop Operations Technician
June 2011 – August 2011
Walgreens (through Sierra ITS), Deerfield. IL
PC/Migration Technician
May 2011 – June 2011
American College of Healthcare Executives
(ACHE), Chicago. IL
December 2010 – January 2011
September 2009-November 2009
IT Consultant/Trainer
Hospira, Lake Forest, IL
Pan Asia Group/Wipro,
IT Consultant/Support Technician
January 2010 – March 2010
Education
• Western IL University 2000
Major-Computer Science
Minor-Business
Professional Affiliations & Memberships
• Member, Cloud Security Alliance (CSA)
• Member, CompTIA
• Member, Association for Computing Machinery (ACM)
• Member, International Association of Computer Science and Information Technology (IACSIT)
Military
US Air Force veteran
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