Customer Service Support

Summary:

Dedicated Customer Service Specialist providing skills to prioritize and multi-task in fast-paced working environment.

Successfully works as part of team to reach personal and business goals. Known for successfully handling escalated customer support issues.

Skills:

oInformation Security

oComplaint resolution

oInbound and Outbound Calling

Experience:

Shiftsmart-

Customer Service Representative (Remote)

03/2024 - 12/2024

oReport Generation

o Consultative Sales

o Customer Service

oAnswered customer inquiries and provided accurate information regarding products and services.

oProvided excellent customer service to resolve customer complaints in a timely manner.

oAssisted customers with product selection, ordering, billing, returns, exchanges and technical support.

Fred’s Market Restaurant- Riverview, FL

Assistant Manager

09/2022 - 03/2024

oAssisted in the development of operational strategies to ensure efficient and productive operations

oProvided guidance and support to staff members on daily tasks, projects, and objectives.

oConducted regular performance reviews for employees to identify areas of

improvement.

Education and Training

Sumner High School - Riverview, FL

High School Diploma

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