Customer Service Sales Associate

Amerie Guest

Charlotte, NC ***** • 704-***-**** • ************@*****.***

Education

BBA: Business, Expected in 05/2027

Western Carolina University - Cullowhee, NC

• [Club Management Association of America] Social Media Chair

• [Carolina Youth Coalition] Member

Professional Summary

Proven track record in enhancing customer satisfaction and loyalty, demonstrated during tenure at Food Lion through effective conflict resolution and exceptional service. Skilled in cash handling and relationship building, adept at multitasking and problem-solving. Achieved significant improvements in customer engagement and repeat business by leveraging teamwork and communication skills. Highly experienced customer service representative known for exemplary team-building and project oversight skills. Gifted at working with all types of personalities. Performance history of developing strong collaborative relationships and delivering impressive results. Highly motivated sales associate with extensive customer service and sales experience. Outgoing sales professional with track record of driving increased revenue, improving buying experience and elevating company profile with targeted markets. Consistently recognized for sales performance and excellence in customer service. Skills

• Customer Service • Teamwork and Collaboration

• Time Management • Problem-solving skills

• Multi-tasking strength • Problem-Solving

• Exceptional customer service • Relationship Building

• Cash Handling • Verbal/written communication

• Cash Register Operation • Stocking and Receiving

• Conflict Resolution • Store Opening and Closing

Work History

Sales Associate, 06/2024 to 07/2024

Shoe Dept. Encore – Charlotte, NC

Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.

•

Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.

•

• Built relationships with customers to encourage repeat business.

• Managed returns, exchanges and refunds in accordance with store policy.

• Prepared merchandise for sales floor by pricing or tagging. Customers Service Representative, 08/2022 to 05/2023 Food Lion – Charlotte, NC

Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.

•

• Resolved customer complaints with empathy, resulting in increased loyalty and repeat business. Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.

•

• Responded to customer requests for products, services, and company information. Developed strong product knowledge to provide informed recommendations based on individual customer needs.

•

Sales Associate, 07/2020 to 03/2022

Goodwill Store – Charlotte, NC

Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.

•

Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.

•

• Managed returns, exchanges and refunds in accordance with store policy.

• Engaged with customers to build rapport and loyalty. Boosted customer satisfaction levels through exceptional service, addressing concerns promptly, and providing a welcoming store environment.

•

Accurately processed POS transactions, returning coin, currency, payment cards, and receipts to customers.

•

Event Planning

I plan parties and events for my family members, I have also used my skills to organize a bake sale for my club at school.

Contact this candidate