Scrum Master Project Management

Minnie Joseph

Cincinnati, Ohio- ***** *********.*.******@*****.*** 408-***-****

PROFESSIONAL SUMMARY:

* ***** ** ********** ** Information Technology in Banking, Finance, Healthcare and Insurance domain, on enterprise projects working with multiple teams co-located and distributed.

6 years’ experience as Project Manager & Scrum Master leading multiple distributed teams from ideation stage to product release with a focus on utilizing Agile project management methodologies Scrum/ Kanban. Working knowledge of SDLC Waterfall methodology

Certified Agile Project Management Professional, Certified Scrum Master (SAFe Advanced Scrum Master 5), SAFe Scrum Master 6, and Scrum Master Accredited Certification. Oracle Certified Professional – Cloud Infrastructure Generative AI

Focused on efficient project delivery with coaching and mentoring into cross-functionality, self-organization and data driven improvements. Experienced in leading multiple distributed teams from ideation stage to product release in iterative and incremental model with an emphasis on product quality. Experienced with JIRA Cloud, Confluence, MS Office, MS Project, Azure DevOps ADO, Digital ai, ServiceNow, PPM, Visio, and other productivity tools.

AREAS OF EXPERTISE:

Banking: Retail banking, Commercial banking – Embedded Payments, Identity Proofing, Payment Rails.

Project Management: Stakeholder Engagement & Management, WBS, Network Diagram, Root-cause Analysis, Project Planning, Elicitation, Risk Assessment, Roadmap creation, Governance & Project intake.

Healthcare: Health plans - Medicare and Medicaid, HIPPAA compliance- PHI, PII.

SDLC Methodologies: Waterfall, Scrum, Kanban, XP, SAFe

TECHNICAL SKILLS:

Project Management tools: JIRA Cloud, Rally/ CA Agile Central, Version one/ Digital ai, Service Now, CA PPM Clarity, MS Project, MS SharePoint, Confluence, MS Office, Azure DevOps ADO,

Designing & Modeling tools: MS VISIO, Lucid Chart, Balsamiq,

Database & Data Analytics: SQL Server, 2014, 2016, MS Excel, Tableau.

Testing Tools: QTest, Squids, Tosca, Cucumber, Perfecto

WORK EXPERIENCE:

Project Manager/ Scrum Master: Orange County (Remote) Feb 2024 -Present

Project: To design and upgrade the website functionality of Orange County (www.ocsan.gov), that will contain the appropriate modules to meet the specifications. The tasks will include the initial setup and configuration services required to build, test and deploy the website and webservices as they get redesigned. Cloud hosting technology and support to ensure web-based access to the website for all the users. Apply security vulnerabilities remediation as part of the maintenance.

Created Project Roadmap and Milestones, manage stakeholders communication about project milestone progress features according to business alignment. Identify necessary resources needed for the project.

Document the projected project budget Track manage and maintain the project budget, update capex and opex expenses. Create Project Scorecard to report project progress. Conduct risk assessment and dependency assessment.

Coordinate release and validation of changes in production, facilitate defect/ incident triage.

Introduced Code Review, pair programming practices and code coverage minimums for improved security.

Facilitate time-boxed scrum ceremonies like daily stand-up, Sprint Retrospective, Sprint planning and backlog grooming, Sprint Demo. Gather stakeholder/ Customer feedback for next iteration.

Used Jira ALM tool to track user stories and its progression through the release pipeline

Scrum Master Fifth Third Bank (Cincinnati, OH) May 2022 – Dec 2023

Project 1: Modernization of mobile application, enhancing features and product offering to mobile users both for android and ios.

Project 2: Build Embedded Finance platform (Newline) capabilities and integrate with the legacy bank payment rails (ACH, RTP, Wire) systems leveraging the use of modern solutions like snowflake, Splunk and Dynatrace to enhance efficiency and security.

Successfully coached and mentored 5 teams resulting in transition from waterfall framework to streamlined adoption of agile methodology (Scrum & Kanban). Coach, mentor & integrate Rize Money team into Fifth Third bank processes.

Document, track and maintain the capital expenses & operating expenses for project budgeting. Design and Prepare project Business Requirement Documents (BRD), FRD Functional Requirements Document (FRD). Create User Stories to capture the business requirements using INVEST criteria. Organize and Participate in PI planning events with 10 teams. Managed RAID logs for risks, Assumptions, Issues, dependencies, planning team capacity and commitments. Coordinate and Manage System Integration testing, User acceptance testing dependencies been teams. Participated in scrum of scrums. Identify MVP/ PI deliverables/scope using MOSCOW prioritization methods and user story mapping for each (PI). Document Functional and Non-Functional requirements.

Organize and facilitate the scrum ceremonies Sprint Planning, Grooming, Retrospective, Demos and Daily Stand-up. Collaborate to build working agreements for the teams to be able to mature as independent, accountable, cross functional teams. Drive team improvement using insights from Sprint retrospectives and metrics like Cycle time, Cumulative flow, WIP Limit metrics to assist in data driven improvement, resulting in 73% increase in team deliverables. Configure Digital.ai as the project admin for the teams to be able to successfully utilize, track and manage user stories. Guided the team on prioritizing the PBIs. Mentored team in writing effective user stories with INVEST.

Collaborate with Business leaders, functional Managers, project stakeholders to help drive team toward the product vision and achieve sprint and PI goals and meet deliverables meeting customer requirements.

Introduced code review, pair programming practices and Code Coverage with SonarQube/ Black Duck to encourage quality centric development practices. Identify and resolve impediments and roadblocks for the team. Communicate and drive the team adoption of enterprise compliance requirements. Assisted the team by taking on roles within the scrum team like Product Owner/ validation expert when needed.

Project Manager/ Scrum Master Humana Inc (Cincinnati, OH) July 2019 – May 2022

Project 1 Description: AHT Reduction for Humana Pharmacy by introducing capabilities in Salesforce CRM (includes insurance payer infrastructure) aimed at improving HPCC business processes that facilitate faster and quality customer service.

Project 2 Description: Setting up Secret Management system with HashiCorp Vault & to automate SSL/TLS Certificate automation to improve DevSecOps Capabilities.

Organize and Facilitate PI planning meetings between teams, plan and set up infrastructure for the PI planning meetings. Identify PI goals and manage communication. Partnered with Business to identify Product goals in Salesforce & IT Security and documented them in Azure DevOps ADO as user stories. Prioritize user stories using MOSCOW, Value/ Effort Matrix to identify Business Savings with AHT reduction, Cost-Benefit Analysis

Implemented Capacity Planning to optimize team commitments and deliverables. Created Project Roadmap and Milestones, manage stakeholders communication about project milestone progress features and the business value.

Track manage and maintain the project budget, update capex and opex expenses of the project. Create Project Scorecard to report project progress. Expertise an risk and dependency management

Support production deployments/ releases, coordinate between development, UAT, DevOps teams to ensure quality and customer centric acting as the POC for production incidents by coordinating with development team, Release Management and DevOps team. Drive emergency break-fix production deployment/ release for critical production incidents that impact business SLAs.

Created, testing acceptance criteria, test cases and test scenarios in Qtest and SQUIDS for successful testing. Implemented code quality standards, introduced practices like TDD, BDD, test coverage requirements with Checkmarx.

Streamlined the adoption of SAFE Methodology to achieve deliverables while meeting SLAs, Worked as an Agile transformation coach/consultant where Scrum, Kanban techniques were applied along with SAFe principles.

Managed the product backlog, based on business value, risk, and dependencies, while maintaining transparency and alignment with strategic objectives. Utilized tools like Azure DevOps ADO, CSI, Jira to track user stories and its progression through the release pipeline

Facilitate time-boxed scrum ceremonies like daily stand-up, Sprint Retrospective, Sprint planning and backlog grooming, Sprint Demo. Gather stakeholder/ Customer feedback for next iteration

Created metrics reports like Burn- down, Burn-up, Cumulative Flow, generated reports to track project progress on MS PowerPoint, Azure DevOps ADO. Created reports on AHT saved per feature deployment and the cost savings.

Business Analyst & Scrum Master Unum Group (Portland, Maine) August 2018 - June 2019

Project Description: Creating an Integrated Client Experience for Critical Illness Issue age & Accident products enabling partial sold case submission and Broker Compensation Product set-up capabilities

Facilitate JAD sessions to elicit requirements from business team, SMEs and stakeholders.

Create user stories using INVEST criteria, created use case diagram using UML, created activity diagrams using VISIO to model business processes to support user stories.

Identify MVP/ deliverables/scope using MOSCOW and other prioritization methods and user story mapping for each quarter. Identified Functional and Non-Functional requirements and documented them in JIRA.

Collaborated with 11 teams during PI Planning meetings in identifying and tracking team dependencies and risks. Developed plan to resolve team dependencies during the Program Increment. Participated in Scrum Of Scum event, assisted team in resolving roadblocks and impediments and assisted the team in User story commitments.

Refined user stories with team, created use case diagram, Activity Diagram using Lucid Chart. Created wireframe using Balsamiq and Figma to illustrate the future state. Perform Gap- analysis and document and document the future state goals in MS Sharepoint. Create Future state BPMN diagrams using VISIO to share with project stakeholders.

Managed the product backlog, based on business value, risk, and dependencies, while maintaining transparency and alignment with strategic objectives

Manage RAID logs for risks, assumptions, issues, dependencies, planning team capacity and commitments. Coordinated dependencies across teams. Participated in scrum of scrums.

Organize and facilitate the scrum ceremonies like Sprint Planning, Grooming, Sprint retrospectives, Sprint Demos and stand-up. Gather data from Sprint retrospectives to drive meaningful team improvements.

Assisted during production deployments for data validation in production using SQL Server.

Spearheaded project implementation in SAFE (Scaled Agile Framework) methodology.

Developed Project plan, schedule, and Work Breakdown Structure (WBS) using MS Project in collaboration with Project Manager. Created RACI Matrix for teams. Created Project status reports & expense tracking reports against the budget using CA PPM.

Collaborated with PO and Tech lead for sprint planning by incorporating Agile Practices like- defining Sprint Goal, Definition of Ready, and Definition of Done, T-shirt sizing for estimation techniques, vertical slicing techniques, Assisted PO in prioritizing Product Backlog Items using INVEST Criteria, maturing PBIs designing the Acceptance Criteria, Definition of Done using Jira

Intern- Data Analyst California Creative Solutions June 2018 – July 2018

Assist Analyst in development of SQL Server environment and support team in data testing in QA and pre-production environments.

Assist in technical documenting of Data model updates according to business processes. Update ER (entity relationship) diagrams.

Assisted in Data Crushing & Generated Reports using Tableau. Create bi-weekly project progress reports.

Accessibility Services Assistant Merrimack College (North Andover, MA) October 2017 – May 2018

Proctor exams, Manage logistics & office supplies, assisting students with homework, class notes, facilitating in assignment completion and submissions. Used various office tools to assist in preparing assignments/ questions sheets, formatting them to make it accessible to students with special needs, managing on-time submission of assignment and answer sheets. Supported front office tasks, taking appointments, managing exam document drop-offs and pick-ups.

Business Analyst Kansas IT Solutions (Bangalore, India)

March 2013 – February 2016

Project: Design and enhance in-house applicant tracking system based on user feedback.

Facilitated JAD with stakeholders and business users to identify the project goal and scope, Created requirements on JIRA based on customer feedback.

Assisted in documenting Functional and non-functional, system integration/API integration Requirements, and created Data Flow Diagram, and utilized MS sharepoint/ PowerPoint to present and communicate with project stakeholder.

Create reports on Tableau to analyze usage and performance metrics and data validation.

Documentation of high-level requirements, creating Data flow, activity diagrams using Visio.

Creating test cases and test scenarios and validating changes.

Assisted in Production release and Post Deployment data Validation using SQL Queries

Participated in validating deployments and assisted in incident evaluation and resolution.

EDUCATION

Master of Science in Management Massachusetts, USA

Merrimack College Graduation: May 2018 Courses: Leading Effective Teams, Marketing Analysis, Financial Measurement, Business Intelligence & statistics, Managerial Planning & Control, World Class Operations

Contact this candidate