Executive Assistant Customer Service
Resume:
D I A N A
E I D T
Executive Assistant
C O N T A C T S U M M A R Y
*****.******@*****.*** I’m a passionate and dedicated wellness expert with over five years of experience managing customer interfaces. I’ve represented leading organizations in the health & wellness industry including New Balance, Integrity Rehab Group, and Patagonia. I’m seeking to leverage strong cross-functional skills and expand my organizational skills and my financial background to analyze data for company trends. linkedin.com/in/dianaeidt/
Broomfield, CO
E D U C A T I O N
BACHELOR’S DEGREE,
Clinical Exercise Science
Grand Valley State University
2014 — 2017
ADDITIONAL COURSEWORK,
General Education
Wayne State University
2012 — 2014
S K I L L S
Professional
Detail Oriented
Customer Service
Time Management
Forward Thinking
Controlling Expenses
Receiving & Processing Transactions
Enhancing Quality
Managing Social Media Accounts
Proofreading Documents
Outstanding Sales
Working Independently
W O R K E X P E R I E N C E
ASSISTANT MANAGER
LE CREUSET OCT 2024 — PRESENT
Le Creuset is a French brand specializing in enameled cast iron, cookware and stone bakeware.
● Shipping product, Scanning and receiving new product into inventory as well as updating on-hand inventory, Monthly sales charts, Employee Progression Charts
● New hire training, Visual Merchandising, Timecard Verification
● Customer Service, product knowledge, clearing emails daily
● Credit card, cash, and online operations, attentive to customer and employee inquiries
● Identifying and implementing clear areas of improvement for store needs and goals CUSTOMER RELATIONSHIP ADVOCATE
FIDELITY INVESTMENTS APR 2023 — SEP 2023
Fidelity Investments is a fast paced work environment that focuses on creating valuable and meaningful relationships with clients and dedicates time to focus on growth, and career development.
● Customer service
● Account Maintenance, password resets, customer support for questions about account balances, trade operations, and withdrawals
CUSTOMER EXPERIENCE GUIDE
PATAGONIA OCT 2022 — APR 2023
Patagonia focuses on building relationships and a general passion for community and outreach. Welcome, assist and engage with customers by providing a positive attitude to everyone who walks in.
● Customer service, Product knowledge and merchandising
● Credit card, cash and online order operations
PANORAMA ORTHOPEDICS AND SPINE CENTER OFFICE COORDINATOR INTEGRITY REHAB GROUP NOV 2021 — APR 2023
Panorama is an agency of physical rehabilitation consultants who specialize in orthopedic services, sports medicine, joint replacements, spinal care and hand, wrist, elbow, foot and ankle movement.
● Customer service, greeting each patient in the high volume clinic
● Fluent in NextGen/Citrix/Electronic Health Records (EHR) systems
● Schedule new referrals from patients and physicians
● Order items for patients, therapists, and general office supplies
● Verify insurance coverage and benefits and collect clinic payments
● Submit daily charges and manage the cancellation list D I A N A
E I D T
Executive Assistant
S K I L L S
Technical
Microsoft Suite
NextGen
Citrix
EPIC
C E R T I F I C A T I O N S / T R A I N I N G
CPR/ FIRST AID/ AED Certification
American Red Cross - 2018
Certification in Applied Functional
Gray Institute - 2016
Bloodborne Pathogen Training
American Red Cross- 2016
R E F E R E N C E S
Mohan Rajaratnam
Emergency Medicine Physician
Mercy Medical Center
T: 330-***-****
E: *********@*****.***
Dani Kochery
Doctor of Physical Therapy
Cascade Physical Therapy
T: 651-***-****
E: **********@*****.***
Vitaly Mourzine
Onboarding Team Lead
Fidelity Investments
T: 330-***-****
W O R K E X P E R I E N C E C O N T I N U E D
EXECUTIVE ASSISTANT AND CONSULTANT
GERALD ALLEN MEDIATION AND LITIGATION APR 2020 — OCT 2021 Gerald Allen is a lawyer that specializes in third-party mediation to help couples through divorce settlements to mitigate the expense of court fees.
● Scheduled new clients and organize a full docket of day to day correspondents
● Transported attorney to and from in-home parenting supervision
● Scanned and filed various legal documents needed for upcoming mediations
● Consulted with attorney on a case by case basis
FOOTWEAR FIT SPECIALIST & ASSISTANT TO SOCK BUYER
PLAYMAKERS ATHLETIC FOOTWEAR & APPAREL JAN 2018 — MAY 2020 Nationally recognized, award winning footwear and apparel store that is dedicated to helping customers move more and move better.
● Assessed biomechanics and safe running and walking practices geared towards injury prevention. Partnering with The Good Form Running Team and 2004 Olympian, Grant Robison, we taught proper running techniques with every shoe sale as well as in-depth clinics for Good Form Running, Good Form Walking, and Stretch, Strengthen, and Roll showing proper recovery
● Nearly three years of distinguished sales experience across 50+ popular brands including: New Balance, Brooks, Altra, On, Hoka, Patagonia, Smartwool, Stance, Sockwell, Mountain Hardware, Arcteryx, PrAna, FreeFly, and many others! MARKETING & ECOMMERCE APPAREL SPECIALIST
DETROIT FREE PRESS MARATHON & NEW BALANCE SEP 2018 — NOV 2019 Managed storefront for online consumer sales for the Detroit Free Press Marathon & Playmakers Athletic Footwear & Apparel.
● Managing work flow ETAs of packages for marathon distribution.
● Creating processes that best utilize company resources to effectively meet customer demands AU PAIR
RAJARATNAM FAMILY AUG 2017- OCT 2021 INTERMITTENT Assisted with general family needs during pivotal times in their lives including the Covid-19 Pandemic
● Child care, transportation to and from school/practices, cooking, cleaning up the residence, and assisting the parents with post surgical needs R E S E A R C H & I N T E R N S H I P S
PERSONAL TRAINING INTERN & ONLINE APPLICATION DEVELOPER TRUE ATHLETE PERFORMANCE CHANTILLY, VA JAN 2017 — MAR 2017
● Conducted group, class based workouts on a daily basis from ages 6-18 years old while working on content for the TeamBuildr Application. The application was used by elite athletes during resistance training workouts. Shot, produced, edited, and wrote content for nearly 200 videos.
FIELDWORK & PERSONAL TRAINING INTERNSHIP
I’MOVE PHYSICAL THERAPY SPRING LAKE, MI DEC 2016 — JAN 2017
● Oversaw workout classes with an emphasis in applied functional science and healthy body movements. Classes ranged from 14-80 years old and gave an abundance of hands-on training experience.
● Worked for the Michigan Sports Academy with the elite volleyball and basketball athletes to train on weekends completing various strength training and fitness testing.
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