Customer Service Bottle

Ajanett Jones

952-***-**** MN Minneapolis

Professional Summary

Energetic and customer-focused hospitality professional with experience in bottle service, bartending, and high-volume restaurant environments. Skilled in upselling, customer engagement, and creating a VIP experience. Adapt at managing fast-paced environments while maintaining professionalism and efficiency. Looking to bring my service expertise and enthusiasm to a bottle service role in a nightlife setting.

Experience

Camden Liquors – Minneapolis, MN

Sales Associate 02/18/2023 – 07/30/2025

• Provided expert knowledge on liquor, wine, and beer, guiding customers to premium selections.

• Developed upselling strategies to maximize sales and enhance customer experience.

• Built rapport with high-end clientele, ensuring personalized service and repeat business.

• Maintained a fast-paced environment, handling multiple transactions while ensuring compliance with state liquor laws.

Heal Minneapolis – Minneapolis, MN

Barista 06/12/2023 – 12/10/2024

• Crafted high-quality coffee and specialty drinks in a high-traffic café environment.

• Provided exceptional customer service, creating a warm and inviting atmosphere.

• Worked efficiently under pressure, managing high-volume orders and multitasking.

• Engaged with customers to build a loyal customer base, ensuring repeat business.

IHOP – Minneapolis, MN

Hostess & Server 06/15/2023 – Present

• Greet and seat guests while managing wait times in a fast-paced environment.

• Provided table service, taking orders, handling transactions, and ensuring guest satisfaction.

• Upsold menu items to increase check averages and sales performance.

• Maintained a clean, organized, and welcoming dining atmosphere.

Skills & Qualifications

Bottle Service & Upselling – Comfortable with high-end clientele and VIP service.

Customer Service & Sales – Experience with high-energy environments and guest engagement.

Cash Handling & POS Systems – Efficient with transactions and managing tabs.

Multitasking Under Pressure – Proven ability to handle high-volume environments.

Alcohol Knowledge & Cocktail Preparation – Familiarity with premium spirits, wines, and cocktail recipes.

Team Collaboration & Communication – Ability to work with security, bartenders, and VIP hosts.

Education & Certifications

• MACC HIGHSCHOOL, Minneapolis,MN – 2024

• Responsible Beverage Service experienced

• Food & Alcohol Handling experienced

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