Customer Service Operations Specialist

LUKAH ABIGAIL MOLINA

Silicon Valley, California 209-***-****

******************@******.*** linkedin/in/lukahmolina Customer Service & Operations Specialist

As a dedicated and driven young professional, I’ve had the incredible opportunity to work at both Tesla and Popeyes Chicken, where I’ve gained firsthand experience in fast-paced environments that require adaptability, teamwork, and a customer-first mindset. From serving guests with a smile to supporting Tesla's innovative mission, I've learned that every interaction matters, and my goal is to bring this same energy and attention to detail to every role I take on. I’m passionate about delivering excellent service and making customers my obsession—understanding their needs, exceeding their expectations, and creating memorable experiences. Next semester, I’ll be starting school to further develop my skills and knowledge, all while seeking opportunities where I can grow professionally and continue putting customers at the heart of everything I do. I’m excited to find a role that challenges me to deliver top-tier customer satisfaction and allows me to make a real impact on people's lives through the work I do. Customer Service Excellence: Skilled at delivering exceptional service by understanding customer needs, resolving issues, and ensuring satisfaction in fast-paced environments. Adaptability & Problem-Solving: Proven ability to quickly adjust to changing circumstances and find solutions under pressure, whether on the frontlines at Popeyes or in an innovative setting like Tesla. Team Collaboration: Strong team player with experience working alongside diverse teams to achieve common goals and maintain seamless operations.

Communication Skills: Effective communicator, able to engage with customers and team members to ensure clear understanding and build positive relationships. Time Management & Multitasking: Experienced in managing multiple priorities efficiently while maintaining a focus on quality and attention to detail. Customer Experience Focus: Passionate about creating memorable, positive experiences for customers through attention to detail and personalized service. 1

LUKAH ABIGAIL MOLINA

Silicon Valley, California 209-***-****

******************@******.*** linkedin/in/lukahmolina PROFESSIONAL EXPERIENCE

Tesla Motors Fremont CA

Production Associate February 2024 - Present

Achieved Record-Breaking Performance: Consistently exceeded production goals by delivering high-quality Model 3 & Y seats with unmatched speed and precision, contributing to overall team efficiency and success.

● Process Optimization: Collaborated with team members and supervisors to implement improvements in production processes, enhancing efficiency and reducing bottlenecks.

● Safety Compliance: Adhered to all safety protocols and guidelines to maintain a safe and secure working environment while maximizing production output.

● Problem Solving: Quickly resolved production line issues and adapted to changing production demands, minimizing downtime and ensuring smooth operations. Popeye’s Chicken Gustine CA

Crew Member September 2022 - December 2023

Consistently the fastest and friendliest front-of-store team member at Popeyes Chicken, frequently receiving generous tips for creating a welcoming atmosphere and making customers feel valued.

● Efficiency in High-Pressure Environments: Maintained top performance during peak hours, handling high volumes of customers while ensuring order accuracy and minimizing wait times.

● Sales and Upselling: Frequently upsold menu items and promotions, contributing to increased revenue and customer satisfaction.

● Cash Handling & Order Management: Processed orders accurately and efficiently, managing cash transactions and digital payments with precision. EDUCATION

Enrolled for Associate of Arts (AA) in Social Sciences at Merced College LANGUAGES

English: Fluent

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