Information Technology Help Desk

DANNY J. VIATOR JR.

**** ******** ** *** ******, LA 70560 337-***-**** *********@*****.***

I’m looking for a company where my several years of experience in the information technology industry will be an asset and I can expand my knowledge. The type of position that I am seeking is one that offers the ability to grow and advance within the company. Currently I am expanding my knowledge of information technology networking with Pluralsight classes. PROFESSIONAL EXPERIENCE

LHC GROUP, INC.

Senior Information Technology Tier 2

June 2021 – May 2024

Setup HP Desktops and Laptops for our LHC Group locations.

Perform remote computer troubleshooting through Active Directory, Manage Engine Desktop Central and Remote Desktop Connection Software.

Establish communication with Airwatch to monitor cellular devices i.e., Samsung Mobile Phones, Android Tablets, iPhone Mobile Phones and iPad Tablets.

Helpdesk/phone support experience in a corporate environment taking approximately 20-30 calls per day.

Assisting Tier 1 Technicians in troubleshooting advanced technical issues. COMPUCOM – STATE FARM

Field Technician

February 2021 – June 2021

Goes to various State Farm locations to set up and maintain the IT equipment.

Provide Tier 1 troubleshooting support for basic network set up. TEK SYSTEMS – IBERIA BANK (CONTRACT)

Help Desk/Service Desk Technician 1

October 2019 – September 2020

Setup HP Desktops and Laptops for our Iberia Bank locations.

Perform remote computer troubleshooting through Active Directory, Microsoft Endpoint Configuration Manager and Configuration Manager Remote Control Software.

Helpdesk/phone support experience in a corporate environment taking approximately 15-20 calls per day

Service Now Interactions, Request and Incidents for ticketing and Knowledge Base Articles to assist with evaluating computer software, hardware and networking procedures. DUPRE LOGISTICS, LLC

Service Desk Technician

January 2019 – October 2019

Setup Dell Desktops and Laptops for our Dupre Logistics locations.

Perform remote computer troubleshooting through Connect Wise Software.

Monitor and troubleshoot networking issues through the Cisco Meraki Networking Software.

Access Microsoft One Note to setup instructions and implementation of computer software, hardware and networking procedures.

Implement software scripts through the Kace Systems Administrator Console.

Assist Dupre Employees that have computer and networking issues by Email, Instant Messaging, Phone Calls and Walk Ins.

SMARTECH — Austin, TX

Computer Technician

March 2018 – January 2019

Performed hardware and software installs for Dell Computer systems. These computer systems include Desktops, Laptops, Dell Enterprise Servers and Vertex Hardware. NELSON CONSULTATIONS, LLC. — Lafayette, LA

Contract Insurance Inspector

January 2017 – March 2018

Inspect the safety of both commercial and residential locations to be compliant with insurance regulations. Including but not limited to electrical, fire prevention, and other location hazards. SIGNAL 88 SECURITY — Lafayette, LA

Security Officer

July 2016 – December 2016

Performed security patrols for apartment communities, special events, and the launch of new stores in the surrounding area.

TIGER SAFETY — Broussard, LA

H2S Safety Technician

November 2015 – July 2016

Rigging up of H2S sensors as well as oxygen needed for H2S contaminated environments.

Monitor site conditions, practices and procedures for compliance with health and safety requirements as dictated by OSHA

Operate, maintain, certify, inspect, calibrate and oversee the installation of safety equipment on locations

GE OIL & GAS. — Broussard, LA

Field Technical Engineer 6

April 2014 – Jan 2015

Schedule and plan the scope of logging projects by coordinating with the representatives of companies such as Chevron, Marathon, Anadarko and others.

Submit pricing for scheduled projects to the above-mentioned companies

Supervise the acquisition of data and final on-site analysis for specific customer needs at well sites.

Operations / maintenance / complete repair of electronic memory and mechanical instrumentation tools (Radial Bond Logging tools/ Production logging tools / Tubing & Casing Calipers) Examples include:

● Sondex Ultrawire Multifinger Imaging Tool Tubing and Casing Calipers.

● Sondex Ultrawire Memory Production Logging Tools

● Sondex Ultrawire Calipers and Production Logging Tools in Surface Readout Mode

● Intelligent Trigger Interface explosive tools

● Sondex and Tetco Radial Bond Logging Tools

WELLTEC — Fort Worth, TX

Engineer I- Regional QHSE Officer

Sept 2011- April 2014

Client Representatives - interacted with clients directly to recommend services needed from Welltec to obtain oil well data or fix a problem with a well in order to optimize production.

Utilize broad scope of industry knowledge toward developing and maintaining a forward- thinking health and safety programs for well intervention services and business operations.

Oversee HSE reporting and compliance for System Integration Tests and operations with third parties to ensure seamless operations and meeting client Job Safety Analysis expectations / requirements for all operations.

Direct a team of 11 Engineers based on general policies and provide interpretation of compliance requirements

Investigate and report all recordable accidents to the appropriate authorities.

Supervise Direct Reports by tracking Action Items and requiring progress reporting at specific intervals.

Perform Safety Audits of operations and facilities to ensure compliance with approved policies and procedures

Coordinate with engineers to perform tractoring projects on oil and gas wells.

Logging operations: Evaluation of cement bond, casing integrity and productivity of production zone, detection of leaks for well integrity and channeling behind casing and reservoir fluid/gas saturation.

Horizontal well evaluation: Worked with various wireline companies and third-party tools to perform logging operations.

Mechanical Services: Setting plugs with various wireline companies and third-party equipment also tube cutting operations with explosives.

Pipe recovery services: Used various wireline companies for free-point evaluation of stuck drill pipe and back-off operations with explosives to recover drill pipe and bottom hole assembly.

Completion Services: Perforating of wells using explosives.

Managed work with third party equipment: Pumping operations, wireline, coiled tubing, and discovering leaks in tubing.

Interacted with well site leaders, drill site operators and contractors to perform work on wells.

Train new field engineers on how to perform their job, as well as company men about tractors, cleaners, and strokers.

BAKER ATLAS INC. — Pearland, TX

Field Project Specialist

April 2011 – Sept 2011

Operations / maintenance / complete repair of electronic memory and mechanical instrumentation tools and equipment (production logging tools / tubing & casing calipers).

● Sondex Ultrawire Calipers in Surface Readout Mode.

● Trained with CBL (Cement Bond Log) equipment and ran on Electric Line in Surface Readout Mode.

● Trained with RPM (Reservoir Performance Monitor) equipment in Memory Mode. PROACTIVE DIAGNOSTIC SERVICES INC. — Prudhoe Bay, AK Sr. Engineer

Aug 2010 – Nov 2010

Prepare documents for planning/conducting logging jobs.

Supervise the acquisition of data and final onsite analysis for specific customer needs.

Operations / maintenance / complete repair of electronic memory and mechanical instrumentation tools and equipment (pressure & temperature gauges / production logging tools / tubing & casing calipers).

● Sondex Multifinger Imaging Tubing and Casing Calipers in Memory Mode.

● Sondex Ultrawire Memory Production Logging Tools with Radioactive Density.

● Sondex Ultrawire Calipers and Production Logging Tools in Surface Readout Mode. SUPERIOR ENERGY SERVICES INC. — Broussard, LA

Operation Supervisor - Sr Engineer

Jun 1997 – Aug 2010

Schedule and plan the scope of logging projects by coordinating with the representatives of companies such as Exxon, Shell, Marathon, Chevron and others.

Submit pricing for scheduled projects to the above-mentioned companies

Supervise the acquisition of data and final on-site analysis for specific customer needs at well sites.

In charge of working with certain outside suppliers to acquire instruments and parts at competitive pricing.

Operations / maintenance / complete repair of electronic memory and mechanical instrumentation tools and equipment (pressure & temperature gauges / production logging tools

/ tubing & casing calipers) Examples include:

● Sondex Ultrawire Multifinger Imaging Tool Tubing and Casing Calipers.

● Sondex Ultrawire Memory Production Logging Tools with Radioactive Density.

● Sondex Ultrawire Calipers and Production Logging Tools in Surface Readout Mode EDUCATION

OSHA STANDARDS FOR GENERAL INDUSTRY 511 - 30 HOUR CERTIFICATE 2017

SOUTHERN TECHNICAL COLLEGE 1989

Associate degree Computer Programing

MILITARY

LOUISIANA AND TEXAS NATIONAL GUARD

Technician

Sept 1987- May 1999

Military intelligence division & technical infantry/ communication skills

Installation / maintenance / repair of communication equipment for tactical operation centers / military command

Military Occupational Specialty including setting up sensors/microwave radar equipment to monitor communications by opposing forces

Oversee Safety and Emergency Procedures

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