Desktop Support Administrative
Resume:
Wayne Zietsman
*************@*****.***
PERSONAL DETAILS
Nationality:
Languages:
Prepared to Travel:
Residential Area:
South African
Afrikaans and English
Yes (Driver’s License Code B)
Krugersdorp, Gauteng.
ABOUT ME
A Smart, well versed motivated individual, and enthusiastic individual with experience of working as part of a team in a busy office environment. Well organized and proactive in providing timely, efficient, and accurate administrative support. Approachable, well presented, and able to establish good working relationships with a range of different people. Possessing a proven ability to generate innovative ideas and solutions to problems. Providing excellent service and knowledge about IT. Currently looking for a suitable position with a reputable and ambitious company.
SKILLS
Personal skills
Active Listener
Empathy
Communication
Patient
Positive Attitude
Analytical
Willing to Learn
Attention to detail
Collaboration
Dependable
Teamwork
SUMMARY OF EDUCATION
1998 : Matric – Princess High School (Electrical and Computers)
2006 : CompTIA A+ – Prometric Testing Centre (Boston City)
2008 : Microsoft Certified Professional – Torque IT
2008 : Microsoft Certified Desktop Support – Torque IT
2009 : Microsoft Windows XP Professional – Torque IT
2010 : Microsoft Certified Technology Specialist – Torque IT
2012 : Microsoft Certified Professional – Torque IT
2012 : ITSM Front Range Training
2015 : Microsoft Specialist – Torque IT
2015 : CompTIA N+ CE – Torque IT
2015 : CompTIA A+ CE – Torque IT
2017 : SMSO Knowledge Management – DDU completed
2017 : ITIL 2011 Foundation: Service Operation Processes – DDU completed
2018 : General Data Protection Regulation – DDU completed
2018 : CompTIA A+ 220-902: Monitoring the Windows OS and an Introduction to other OSs– DDU completed
2018 : ITIL 2011 Foundation: ITIL and the Service Lifecycle – DDU completed
2021 : AZ-900 Microsoft Azure Fundamentals (Udemy not completed)
2023 : Cisco CCNA (200-301) (CBT Nuggets not completed)
2023 : Fortinet NSE 4 – Forti OS 7.x (CBT Nuggets not Completed)
2024 : Network Security and Azure Course – Great Learning
2024 : Complete Python for Absolute Beginners – Udemy (Not Completed)
2024 : Create and Configure GPO in AD - MSLearn
2024 : Deploy and Manage ADDS Domain Controllers – MSLearn
2024 : Create an Azure account – MSLearn
2024 : Microsoft Azure Fundamentals: Describe Cloude Concepts - MSLearn
SKILLS
Service Desk and Incident Management 14 years
Request Fulfillment 14 years
Problem Management 10 years
Change Management 1 years
IT Governance and Compliance 8 years
Access Management and User Administration 8 years
Service Improvement 7 years
IT Customer Service/Relations 13 years
MS Office (Standard/Professional) 13 years
Networking (HP Switches/Routers) 11 years
Windows Server (2008 to 2019) 13 years
Windows Active Directory (DNS, DHCP, GPO and SMTP) 13 years
ERP systems: JD Edwards 5 years
MS Projects 10 years
MS Visio 10 years
MS Azure 5 years
Mail Management (Lansuite602, Capemail and Zimbra) 7 years
Ticketing Systems (Front range, Heat, ZOHO, Numara Track IT and ManageEngine) 13 years
Board pad 5 years
Druva Backup (Insync Software) 5 years
Antivirus (McAfee, AVG, Kaspersky, Avast, FortiClient and Malwarebytes) 13 years
Kaspersky Antivirus 4 years
MS Lync/Teams 8 years
MS SQL 3 years
MS SharePoint 4 years
Veeam Backup (Tape Drive) 3 years
VMWare and Hyper-V (Intermediate) 3 years
Networking (Cisco Switches, FortiGate Firewalls and Arupa Access Points) 2 years
Inhouse Software (Construction, Logistics and Manufacturing) 10 years
CRM/Mobile device Management 10 years
Microsoft Specialist 8 years
IP Camera (CCTV) 1 year
PREVIOUS EXPERIENCE
(5 Dec 2022 – 31 Jan 2024)
Jnr Network Engineer
CCI South Africa
Trace faulty network points
Reset switch ports
VLAN Changes
Network Monitoring (Iris/LibreNMS)
Aruba AP Install/VLAN Configuration/SSID Creation
Cisco configuration (VLAN creation and BGP/OSPF/RIP/IS-IS Routing)
FortiGate Firewall configuration (VDOM creation/Policies/Web filtering)
FortiGate Single Sign On Configuration
FortiGate Subnetting
Windows 10/11
MS Server 2016/19 AD Management, RADIUS and GPO
Remote Support via FortiClient VPN
VOIP Phones (Polycom)
BitLocker activation
ManageEngine
IP Camera installation (EZVIZ)
Reason for Leaving: Retrenched
(3 May 2022 – 30 Sept 2022)
ICT Engineer
Traderoot Africa
Laptop Support
Firewall Rules FortiGate
Finger Print Access Control
PCI Scans via Nessus (PCI-DSS)
Vulnerabilities Remediation.
Dell Server reloading and configuring
Server installation and removal from Data Centers.
Server 2012 / 2016 and 2019
Windows 2010 and 2011
BitLocker setup and backup of keys.
Multifunctional device scanning network setup.
DELL iDrac, Op Manager and Greylog Monitoring.
VMWare ESXI
FortiGate VPN
Remote Server Management (VPN and RDP)
Reason for Leaving: Contract Ended
(1 Dec 2021 – 31 Mar 2022)
EUC Support Specialist
IDid-IT contracted to Lixil Africa
Desktop Support
Laptop Support
Xerox multifunction device support
VOIP (Yealink)
FortiClient VPN client configuring
Symantec Endpoint Security
Bartender Labels and Barcodes
SAP GUI configuring
Dell and IBM Lenovo laptops
AD user and computer creation / Group Policies
Network permissions
Microsoft Windows 7, 10 and 11 support
Microsoft Office 365 including MFA
Microsoft Server 2016/2019
Remote Support
Papercut administration for printer security access via pin.
Asset management
Networking and WIFI
MS Azure/SharePoint
BitLocker activation
Mobile device support.
Veeam Backup Tape management
ManageEngine ServiceDesk
Reason for Leaving: Contract Ended
(3 Jan 2019 – 30 June 2020)
Senior IT Technician
RNA Distribution
First, Second and Third Line helpdesk support
Pastel Evolution Access rights
Forward Access rights (Inhouse software)
Veeam Tape Backups
Microsoft Windows Desktop Support (XP, 7, 8 and 10)
Microsoft Office Support (2007 to 365)
Microsoft Server Maintenance
Microsoft Server 2008 R2 (DC, DNS, DHCP)
Domain Administration/Migration
Zimbra mail account maintenance
VMWare vSphere
SBI Scanning (inhouse software)
Magazine Barcode Generation
Maintenance and repairs
MS Azure/SharePoint
Linux Debian
Remote Support (TeamViewer and Any Desk)
Mobile management via CRM software
Kaspersky endpoint management
Siemen’s PABX
Reason for Leaving: Retrenched
(Dec 2016 – Oct 2018)
Service Delivery Support Engineer (L3)
Dimension Data
Manage infrastructure.
Windows 7 / 10
MS Azure / SharePoint / Office 365
Preventative Maintenance
Ensure resolution of incidents and requests.
Second/Third line support
Escalate calls when necessary.
Ensure continuous feedback.
Incident/Request management
Shift/Time management
Required to strictly comply with all processes and procedures as prescribed
Reporting.
ITSM Front range / HEAT
Remote Support (RDP and TeamViewer)
Ability to communicate well and to capture all pertinent details.
Xerox and Printer support
CCTV Camera support
Projector Support
WIFI repeater/extender install
Mobile device support (Android/iOS)
Reason For leaving: Retrenched.
(Apr 2012 – Nov 2016)
IT Desktop Support Technician
Murray & Roberts (PTY) Ltd
ITSM Front range Administration
Helpdesk Supervising
Data Backup’s and Restores
Computer and laptop standard reloads
User profile setups
Site Server / Support / Network Cabling
MS SharePoint
Boardroom Microcomputer setups and Documentation
Domain Migration
Moved to Bentley Park to support Westonaria mining sites.
HP Thin Client’s
Windows 7/10
Server UPS change
Xerox and Printer support
CCTV Camera support
Projector Support
Mobile device support (Android/iOS)
WIFI support
Reason For leaving: Moved to Dimension Data and Outsourced to Murray & Roberts
(Jun 2007 – Mar 2012)
IT Desktop Support Technician
Concor Holdings (PTY) Ltd
Disposed equipment testing and reloading.
Windows 2000 / XP / 7
Data Backup’s and Restores
Computer and laptop reload’ s
User profile setups and backup restores
Site Server and Print Slave setups
Xerox Support
Printer troubleshooting
Domain Migration
Supported Technicrete/Ocon/Rocla for a few months
New site server cabinet setups and documentation.
Trips to sites to install new server cabinets.
Site Network Cabling and setup of new sites
Supported Tolcon
Mobile device support (Android/iOS)
Site shutdowns
Reason For leaving: Concor was incorporated into Murray & Roberts.
REFERENCES
Available on Request
Contact this candidate