Home Care Client Relationship

ESTHER NGOZI CHIGBO KING

Professional Summary

With over 7 years of experience in caregiving work, particularly in elder care and children, I have developed strong skills in client relationship management, coordination and community support. My successful track record includes a 35% increase in client base and introducing initiatives that substantially raised. Care provision efficiency. Work Experience

CARE WORKER (HOME CARE) 2017-2025

NGC Express Home-Lagos Nig.

• Implemented new client intake procedures that increased the efficiency of initial care consultations by 30% allowing for faster service development

• Developed a referral program with local clients that increased client base by 45% over two and half years, resulting in an expanded market presence

• Reach and agreement with the suppliers to reduce equipment costs by 100% saving the company roughly $6000 annually

• Monitored vital signs and health indicators reporting significant changes to nursing staff promptly

• Superintended a team of 16+ caregivers establishing schedules and matching client needs with caregiver qualifications improving client satisfaction by 30%

• Assisted with mobility and physical therapy exercises to promote independence. SENIOR CARE ASSISTANT 2013-2016

Precious Pearls Care

• Provided essential personal and emotional support which enhanced client satisfaction and loyalty

• Acted as a mediator between clients, families and healthcare providers to ensure cohesive care strategies, provided comprehensive supports to clients conducting 50+ home visits monthly, focusing on maintaining dignity and promoting independence.

• Facilitated social interactions and recreational activities to encourage clients engagement and happiness

Education

Certificate in CPR, AED.

Save a life – Jeffersonville, February 2025 to Present Conducted a qualitative study to evaluate the impact of Save a Life’s interventions on community health attitudes and behaviors. The role involved collecting feedback from participants and analyzing the data to identify areas for improvement in program delivery. The Achievements. Published a report detailing findings and recommendations, which was presented at a local health conference.

+234********** ********@*****.*** Nigeria 105102

High school Diploma or GED

Alison Academic – Galway, County Galway February 2022 to February 2022 Diploma of Higher Education Caregiving Skill

Dementia care

Secondary School Certificate in Social Sciences

International Secondary School Ebedei – Delta January 2006 to September 2011 Skills

• Positive relationship building

• Knowledge of state regulation

• Nutritional guidance

• Food hygiene

• Behavioral management

• Dementia care

• Food preparation standards

• Caregiving

• Training and development

• Palliative care understanding

• Respect for privacy

• Cultural awareness

Referees

Available on request

Languages

English Igbo

Contact this candidate