Customer Service Palliative Care

Ashia McGee

Jacksonville, Florida ***** 662-***-**** ************@*****.***

RELEVANT PROFESSIONAL EXPERIENCE

Care Navigation Center Coordinator 2024 - 2025

Community Hospice & Palliative Care, Jacksonville, FL

●Served as first point of contact and oversaw all aspects of processing hospice and palliative care referrals, including insurance verification, scheduling patient and personnel assessments, providing patients and affiliated family members with requested information, and conducting routine follow up check-ins with patients and referral sources ensuring seamless patient admissions to services.

●Responded to various types of service inquiries including PACE and home health services and followed up on pending referrals to ensure ease of access to care; input data into the appropriate Electronic Medical Record and various other reporting systems, relaying accurate referral information to appropriate personnel.

●Handled complex patient cases in coordination with licensed nurses and maintained a high level of confidentiality of all patient data as outlined in the Health Insurance Portability and Accountability Act (HIPAA).

Customer Service Advisor II 2022 - 2024

Concentrix, Jacksonville, FL

●Provided customer service support and resolved routine problems and questions regarding client concerns, offered expert knowledge on Apple products and services to help customers; ranked in top 2 percent of advisors (out of 200) based on performance and quality reviews.

Caretaker 2015 - 2022

Various Locations

●Career break to serve as caretaker for aging parents.

Licensed Practical Nurse 2008 - 2015

Health and Rehabilitation Contracting, Jackson, MS

●Traveled throughout a 60-mile radius territory to provide healthcare services in various clinics and nursing homes as a contract nurse; patients included adult and elderly patients diagnosed with chronic/terminal conditions, convalescing from surgical procedures or recovering from serious illnesses and injuries.

Licensed Practical Nurse 2004 - 2008

Bridgeport Manor, Bridgeport, CT

●Provided post-op and day-to-day care for patients, such as post-surgical wound treatment, pain management, and infection treatment. Provided patients with basic care, including taking temperature or blood pressure and distribution of medications in proper doses while recording times of administration to ensure ongoing accuracy.

●Educated clients and their families on the safe treatment of injuries, illnesses, and conditions; followed rehabilitation and treatment plans to accelerate patient recovery; minimizing pain, discomfort, infections and complications. Also assessed, monitored, and documented patient progress, symptoms, and vital signs on each routine visit.

SKILLS & COMPETENCIES

Customer Service

●Patience, active listening, empathy, adaptability, friendliness, conflict resolution, client-centered

Hospital Systems and Software

●Software to order patient equipment, handle electronic medical records, create new patient charts, pull nursing schedules, schedule appointments and follow-ups, including Resolve, Suncoast, QRG, Insync, and Forcura.

●Hospital communications systems, including Backline, ENSO, ECIN, CareLink, NAVI

●Medicare, Medicaid, marketplace, and private insurance verification, including Waystar, Palmetto.

Computers and Technology

●Microsoft Office Suite

●Adobe Creative Suite

●Excellent typing skills

Nursing and Healthcare Administration

●IV placement, CPR Certification, and AED Certification

EDUCATION

Associate Degree in Nursing, 1999

Holmes Community College, Goodman, MS

Bachelor of Arts in English 1997

Mississippi State University, Starkville MS

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