Customer service
Resume:
SaRi Thomas
Orange Park, FL *****
**************@*****.***
Professional Summary
Dedicated and customer-focused call center professional with 4 years of experience in delivering exceptional customer service and resolving inquiries efficiently. Skilled in managing high call volumes, troubleshooting technical issues, and providing personalized solutions to enhance customer satisfaction. Proficient in [CRM software/tools, e.g., Salesforce, Zendesk], with strong communication, problem- solving, and multitasking abilities. Recognized for consistently exceeding performance metrics and fostering positive customer relationships. Seeking to contribute expertise in a dynamic call center environment.
Willing to relocate: Anywhere
Authorized to work in the US for any employer
Work Experience
Customer Service Representative
VXI Global Solutions-Remote
October 2023 to Present
Resolve customer issues, complaints, and inquiries promptly, ensuring high satisfaction and first- call resolution.
Achieve 100% customer satisfaction rating through efficient problem solving and clear communication. contribute to team goals by meeting or exceeding performance metrics. Assist with troubleshooting technical issues, guiding customers through step- by-step solutions. Provide exceptional service to customers daily via phone, email, and chat. Customer Support Associate
Solera-Remote
January 2022 to September 2023
Managed customer concerns related to product returns, billing issues, and account inquiries. reduced customer complaints by identifying recurring issues and suggesting process improvement. Responded to inquiries via multiple channels, maintaining a high level of professionalism and patience Maintained accurate customer records and documented all interactions to ensure consistent service Education
EDUCATION Your degree/diploma in International Business. University of Business Excellence - Jacksonville, FL January 2019 to February 2021
Skills
• Data entry. Customer service.
• Organizational and time Attention to details.
• Office Suite software. Problem solving.
• Corporate communications.
Certifications and Licenses
CNA
BLS Certification
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