Service Representative Customer

Rosane Ndaha

Laurel, MD 240-***-**** ********@*****.*** https://www.linkedin.com/in/rosane-ndaha-2022paul/ Education

University of Maryland (UMCP) May 2026

College of Information Studies College Park, MD

Bachelors of Science in Information Science

Affiliations: National Honor Society/Honor Society, Harvard Student Agencies Future Doctors, Do Good Institute, Future Business Leaders of America, College Park Scholars Public Leadership, Bureau of Engraving and Printing (BEP), Hispanic Association Of Colleges And Universities (HACU) Work Experience

Hispanic Association Of Colleges And Universities (HACU) June 2024 – September 2024 BEP- Office of Enterprise Solutions Student Intern Washington, DC

• Conducted in-depth research on AI and ML capabilities for various BEP projects in an effort to enhance software applications and operational efficiency.

• Assisted in researching and managing BEP software licenses, including MSS/MCC requests, to support cross-team collaboration and compliance within the agency.

Mission BBQ July 2021 – August 2022

Great Service Representative and Designated Trainer Laurel,MD

• Delivered exceptional customer service, addressing concerns, providing tailored solutions, and maintaining professionalism in high-pressure situations.

• Served as a designated trainer, developing and implementing training for new staff while fostering collaboration to resolve customer inquiries and ensure satisfaction.

Vector CUTCO Marketing March 2022 – June 2022

Sales Representative Remote, MD

• Conducted sales presentations, processed orders, and managed appointment schedules to engage potential customers and maximize productivity using lead generation strategies.

• Participated in performance evaluations and attended workshops on sales techniques, time management, and effective communication for professional development.

Projects

Resume Build Up LaTeX February 2024

• Utilized LaTeX programming language to create a personalized and professional resume. CodePen Challenge Mini Project HTML, CSS, JavaScript August 2023

• Developed a mini project for the CodePen Challenge using a combination of programming languages.

• Developed a photo filter Pen as part of a CodePen Challenge using CSS/HTML, and JavaScript to enhance images. INST 126 Class Projects Python August 2023 – May 2024

• Completed four progressively complex programming projects, including a degree requirements analyzer and an email parser, applying problem-solving skills and building reusable code across modules.

• Designed and implemented a website and logo for my online cosmetic business in April 2021, showcasing creativity and proficiency in HTML and graphic design.

Skills

Programming Languages: Python, RStudio, HTML, CSS, JavaScript, LaTeX Languages: English, French

Technical/Other Skills: Microsoft Excel, Microsoft 365 (Office), Microsoft Powerpoint, Quality Assurance, Analytical Skills, Training and Development, Equipment Operation and Maintenance, Scientific Research, Field Work Study, Social Media Management, Web Design/Graphic Design.

Leadership / Awards/ Extracurricular

Do Good Institute: Good Neighbor Day and American Legion Post December 2022 Volunteer University of Maryland

• Cleaned litter, installed bee and bird homes, planted flowers and plants, and removed weeds and invasive species.

• Helped restore the community environment while tackling common social issues such as homelessness and pollution, thus having a direct impact on the College Park community. Undergraduate Student Leadership Award for Academic Peer Mentorship April 2024 Peer Mentorship University of Maryland

• Recognized for offering mentorship services and assistance to my peers in INST courses.

Contact this candidate