Customer Service Representative
Resume:
VALERIE IRWIN
***** *** *** **, ******** AB T*V *T3
Home Phone: 780-***-****/Cell: 587-***-****
Email: ****************@*****.**
CERTIFICATIONS
Insurance Institute of Canada, Chartered Insurance Professional (CIP)
Alberta Insurance Council, General Insurance License, Level 2
Commissioner for Oaths, Province of Alberta, Department of Justice
SKILLS
Exemplary written and verbal communication abilities
Responds to inbound calls and e-mails in a timely and professional manner
Meticulous attention to detail
Strong keyboarding ability with a critical degree of accuracy
Superior customer service skills including problem solving, empathy and concern for the client
Refined organizational skills and ability to multi-task, prioritize competing requirements and deadlines under pressure
Works collaboratively as a key member of a team and independently with minimum supervision
Ability to maintain confidentiality and to exercise discretion
WORK EXPERIENCE
June 2023-July 2023
Personal Lines Insurance Broker, Farnese & Reliant Insurance
February 2023 – May 2023
Personal Insurance Advisor, Johnson Insurance
July 2022 – September 2022
Personal Insurance Advisor, HUB International
June 2018 – July 2022
Customer Service Representative, Norwest Insurance Agencies Ltd.
June 2017 – June 2018
Customer Service Representative, Koester Insurance Services
July 2015 – August 2016
Customer Service Representative, Koester Insurance Services
WORK EXPERIENCE – CONTINUED
October 2014 – July 2015
Insurance Advisor, AMA Insurance Company
May 2012 – March 2014
Commercial Customer Service Representative, Sadler Insurance Inc.
November 2011 – March 2012
Process Analyst, Jardine Lloyd Thompson Canada Inc.
December 2009 – January 2011
Personal Lines Insurance Broker, Arthur J Gallagher & Co.
March 2002 – May 2009
Commercial Lines Account Manager, CMB Insurance Brokers
July 1994 – March 2002
Commercial Account Assistant, Sheppard Insurance Services Inc.
Promoted to Group Program Administrator
January 1993 – July 1993
Personal Lines Customer Service Representative, Portage La Biche Insurance Brokers
August 1989 – February 1992
Senior Commercial Account Assistant, AON – Reed Stenhouse
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