Customer Service Security Clearance
Resume:
Ida Basha
********@***.***
SKILLS: Experience with export processes and documentation, Knowledge of BIS export regulations, Schedule B number classifications, Automated Export System (AES) filing experience, as well as Commerce Control List (ECCNs) and licensing requirements. Experience with NAFTA, country of origin determination, Experience with NAFTA, country of origin determination, Fast learner, flexible, independent and customer service oriented. Tenacious attitude and good follow-up skills. Other: International work experience. Proficient computer skills, attentive to details, and deadline oriented. Security Clearance.
Experience
May 2015- to Present Niagara Water – Missouri City - TX
Title: Shipping/ Logistic Coord. Duties
Facilitates the flow of information between logistics, production and sales to ensure timely and accurate service to customer base. Checks in trucks and communicates loading instructions to forklift drivers. Provides correct loading document/bills of lading and truck seals upon leaving the facility. Develops a working knowledge of WMS systems to research inventory or print bills of lading. Informs QC/CS regarding (RMA’S) returned goods and ensure quarantine procedures are follow. Maintains appropriate records and reports required for daily shipping and inventory control. Involvement in continued process improvement and cost reduction. Regular and predictable attendance is an essential function of the job. Answers/makes phone calls using proper phone etiquette. Communicates with inside and outside contacts to ensure loading of trucks on time and troubleshoot any issues. Coordinates with transportation and production/scheduling to ensure all shipments are flowing in and out of warehouse as scheduled.
March 2011 – May 2015 Petro- Valve - Houston - TX
Title: International Logistic Coord. Duties: Prepare export documentation in compliance with transaction requirements. all applicable US and foreign trade regulations including creation of commercial invoice, packing list, waybills. Shipper's Letter of Instructions, and other necessary documentation Generate Export Declarations via AES Direct with the appropriate Schedule B commodity number, shipment value, export license or symbol, ECCN, and other required fields; ensure export documentation meets BIS and DOC regulations Coordinate imports with custom broker or freight forwarder as needed. Conform order in system once shipping is verified.
March 2010 - Jan. 2011 TXM - Kuwait
Title: Accounts Coord. Duties: Able to handle order entry, shipping instructions, follow up on shipments, export documents preparations, LC documents handling, local clearance of cargo, customs formalities. Perform the day to day processing of accounts payable transactions to ensure that all government and contract finances are maintained in an effective, up to date and in accurate manner. Responsible for handling all invoices for movement of supplies / materials for Iraq & Afghanistan and DRMO (Defense Reutilization and Marketing Office). Researching each and following up with the correct vendor. Review all materials logs, for transfer do QA and QC check for proper NSN, FedLog, SN, location. Processes TMRs, TCMDs, and arranges transportation for moving personnel, equipment, and sustainment supplies. Work in various databases determines the mode of transportation (air, rail, inland waterway, or highway) for unscheduled moves.
Dec.2008 – Feb. 2010 Solo Solutions - Katy, Tx
Title: Contract Supervisor -Duties: Review all Request for Purchase contracts, Check contract for compliance with contractual documents provided. Monitor the timely completion and billing of major milestones related to contracts. Interface with other departments in the activities necessary to successfully meet or clarify contractual commitment; Sales, purchasing, operations and finance. Provide booking reports on a regularly basis.
Oct. 2006 –Oct. 2007 KBR -Tallil, Iraq
Title: Customer Support Analyst- IT -Duties: Responsible for verifying request of all computer services. Granted access for various software and level to server. Password reset, unlock account. Research account as needed for various investigation. Updated DTR and other databases hourly, monthly SOX audit. Granted access for travel with corporate pc. Ping for locate and verification of user’s. Created and managed all requisitions for new Laptops / standard equipment for IT
departments for network connectivity. Resolve issue on all moves, changes and adds that were created in Peregrine trouble ticket database. Track movement of equipment between Iraq and Dubai, Kuwait. Responsible for department $1.9 million budget reconciliations. Interacted with all departments to insure connectivity and resolving of issues Reported directly to IT Manager
April 2006 – Oct. 2006 KBR - Mosul, Iraq
Title: Logistic Coord. O&M -Duties: Create requisitions for Operation & Management department; correspond with vendor, buyer and expeditors. Track orders according to SOW and PUSE. Interpreted and understand Custom and Foreign laws of trading for international deliveries. Work with materials and warehouse personnel to ensure correct delivery to various sites. Update various report daily and monthly. Entered the purchase order award data into the expediting module at time of award. Updates DTR of changes or progression. Maintains total responsibility for assigned order buying functions, as required for department.
Nov. 2005 – March 2006 KBR- Al Asad, Iraq
Title: Logistic Administration, Theater Transportation Mission (TTM) -Duties: Create mission log for various mission inside hostile environments. Verification of specifications for mission. Gather data for equipment, personnel, track all assets for mission readiness. Coordinate and communication from base to base tracking mission for personnel accountability. Daily scheduler reports to insure proper man power availability. Communication with military for convoy staging orders and recorded payload on each cargo. Record mission detail into data base for security and cost assessment. Verify cargo class. Processes convoy clearance requests and special hauling permits. Created and managed all requisitions for Transportation at base location. Plus full administrative duties, collect and input time sheets on a weekly basic. Arrange R&R, LWOP and other leaves. And other duties as required.
March 2000 to Oct 2005 Reliant Communications - Houston, TX
Title: Supervisor - Circuit Provisioning -Duties: Supervise a team of Circuit Design Engineers, Design circuits for internal assignments for Network and Customer circuits. Circuit action specialist for (ASR, LSR) through LEX/UNE and BDS Teleis from SBC and other CLECs. Full knowledge of DS1, DS3, Sonet (STS1) ATM, and DSL, Internet routing for connection. Identify group-training needs and develop training courses Network Engineering Projects. Implementing Network OSS Platform, wire-line and Broadband operations.
EDUCATION / TRAINING
Santa Monica Jr. College - Santa Monica, Ca.
Venice Skill Center - Venice, Ca.
General Telephone Training Center - Santa Monica Ca.
U.S. Government Training Center
MCI Training Center - Sugar land, TX.
Software Program
MS office - Word, Excel, Access, Powerpoint
SAP / SOX
Procurement Gateway
Mil. SAP / Maximo / Fed Log / AWRDS / PBUSE / SLAMIS
Peregrine ticket system / Remedy Ticket system
Several other Proprietor software
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