Pharmacist

- MICHELLE LEE -

Highly motivated, and solutions-driven pharmacist with over 5 years of experience in contributing to patient service excellence and expanding business growth.

Flushing, New York 11354 • 646-***-**** • ********.*****@*******.*** •

•Professional and goal driven pharmacist with more than five years of experience in retail.

•Skills include team leadership, critical thinking, multitasking and interpersonal communication. •Improved staff efficiency and expanded customer base due to __hard work and dedication. PROFESSIONAL EXPERIENCE Rainbow Care Pharmacy, Flushing,NY • Supervising Pharmacist 11/2020 - Present

•Achieved pharmacy business objectives by increasing sales and gross margins by 50%

•Processed more than 600 prescriptions per day while achieving decreased customer wait times and maintaining excellent customer satisfaction.

•Implemented COVID-19 vaccine campaign that increased immunization-based revenue by 20%

•Supervised and inspired a team of 10 pharmacy technicians and trainees improving performance by 20%

•Improved customer service and pharmacy efficiency, increasing customer retention by 80%

•Ensured pharmacy compliance with Medicare, Medicaid and third party insurance payers. Get Well Pharmacy, Brooklyn,NY • Pharmacist 07/2019 - 11/2020

•Amplified patient care and adherence from 60 to 90% by emphasizing importance of medication adherence to colleagues and encouraging them to perform adherence outreach calls during their shifts.

• Addressed complaints and concerns from patients in a professional manner and educated colleagues on how to address problems that arise in the pharmacy.

• Designed and implemented action plans to team members, which improved store metrics from below target to above target.

• Restructured pharmacy scheduling and improved customer service during busy hours.

• Motivated and engaged colleagues by leading with heart and providing constructive feedback to promote growth and drive business success.

• Significantly prevented medication errors by promoting safe practices and drug utilization reviews. AE3 Pharmacy Inc. Brooklyn,NY • Supervising Pharmacist 09/2017 - 07/2019

• Operated the startup of a new pharmacy and accelerated business growth within one year.

• Achieved cost savings of $10,000 per month for the new pharmacy by obtaining the best prices from drug sales reps.

• Gained customer base from 30-100 within one month of opening date by providing customer support and conflict resolution.

• Improved and maintained patient adherence to nearly 95% since the business opening date in May 2018.

• Streamlined wait time for patients by 20% by maximizing work flow, which includes effective training and feedback for technicians.

•Partnered with healthcare practitioners and discussed treatment interventions to improve patient outcomes.

• Successfully established and secured pharmacy contracts with third party insurance providers.

• Cultivated a continuous growth environment in the workplace by mentoring colleagues and striving to find areas of __opportunity. EDUCATION AND LICENSURE Doctorate of Pharmacy Saint John’s University Jamaica, NY 2011-2017 Immunizer ALC/BLS: September 2017 to Present

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