Sales, data analytics, database, SQL, machine learning, optimization

Chiao Ting (Joanna) Chang

***********@***.*** 412-***-****

github.com/joannachang1028 linkedin.com/in/chiao-ting-joanna-chang EDUCATION

Carnegie Mellon University, H. John Heinz III College May 2026 Master of Science, Health Care Analytics & Information Technology GPA: 3.88 National Cheng Kung University, College of Management June 2016 Master of Business Administration, Business Administration and International Business GPA: 3.98 COURSEWORK

Analytics: Intermediate Statistics, Applied Econometrics I, Optimization, Data Visualization(EDA) with Python, Machine Learning with Python

Technology: Python Programming II, Database Management and Policy Analysis, Healthcare Information Systems, Optimization, Decision & Risk Modeling

Health Management: Health Systems, Strategic Presentation Skills, Business Writing SKILLS

Python, SQL, Tableau, Excel, PowerPoint, Numpy, Pandas, Matplotlib, Data Cleaning, Web scraping, Scikit-Learn PROFESSIONAL EXPERIENCE

Merck KGaA Taipei/Taiwan

Sales Specialist/ Senior Sales Specialist January 2022 - June 2024

• Analyzed and interpreted treatment data using Excel for business analytics, managing 180 patient records annually to enable oncologists to make data-driven decisions

• Developed a strategic approach for self-paid neoadjuvant therapy for mCRC patients, demonstrating problem- solving and process optimization to improve patient outcomes and revenue growth; drove $500k in sales in 2023 and achieved the highest sales growth rate

• Achieved 102% sales in 2022 in assigned accounts by promoting a self-paid strategy that extended treatment duration for patients with stable disease

• Collaborated with medical science department to engage surgeons, oncologists, and radiologists from medical center in the second and third APAC CRC (Colon and Rectum Cancer) forum, fostering in-depth discussions with teams from Australia and Singapore

Johnson & Johnson, Medtech Taipei/Taiwan

Sales Executive November 2019 - December 2021

• Led structured discussions with surgeons to address surgical challenges, assisting surgeons at Veterans General Hospital Taipei (VGHTP) in upgrading the usage of intraluminal staplers, resulting in enhanced surgical outcomes and generating an additional $100K in sales since June 2021

• Persuaded Cardiothoracic Surgeons (CS) to adopt Harmonic Laparoscopic Shears (Ethicon ultrasonic device) for delicate tissue handling during procedures, boosting sales by $300k at Cheng Hsin General Hospital (CHGH) in 2021

• Optimized product adoption strategies by assessing the needs of Ear, Nose, and Throat (ENT) surgeons to protect laryngeal nerve and vocal function during surgery; replaced competitors' bipolar devices with Harmonic Open Shears, generating $300k in sales at CHGH in 2021

• Drove 6.7% sales growth for the Powered Vascular Stapler, a self-paid device enhancing performance in critical vessels, accruing $4.3M at VGHTPE in 2020, by supporting CS surgeons during lobectomies Johnson & Johnson, Vision Taipei/Taiwan

Account Specialist/ Assistant Customer Development Manager June 2016 - October 2019

• Refined business plan agreements (BPA) for independent stores, and accrued $2M, exceeding the goal of $1.6M with a 77% participation rate in Q3 2018; showcased business analytics and problem-solving skills

• Won the Annual Top Sales award (President's Club Award), with 101% sales achievement and 164% achievement for focus products in 2017

• Developed and maintained partnerships with key stakeholders, requiring strong communication and organizational skills

ACADEMIC PROJECTS

CMU Student Health Insurance Benefits August – October 2024

• Developed an interactive tool for CMU students to easily access information about Highmark insurance benefits

• Utilized Python libraries, including Requests, Pandas, re, and concurrent.futures, for API calls, data filtering, and CSV file I/O

• Generated a system that matches keywords to 1,822 Healthcare Common Procedure Coding System (HCPCS) codes from CMS(Centers for Medicare & Medicaid Services), computed average service costs, and allowed students to search and explore the top 50 most common services

Political Polarization and Policy Decision-Making in Taiwan November – December 2024

• Conducted exploratory data analysis (EDA) to investigate the relationship between national identity, party loyalty, and policy positions using 2021 referendum and 2020 presidential election datasets

• Utilized Python libraries, including Pandas, GeoPandas, and Matplotlib, for data cleaning, aggregation, and creating district-level insights

• Translated and processed over 44 poll files, enabling visualization of how citizens' policy support is influenced by political polarization

LEADERSHIP & ACTIVITIES

Vice President, Badminton Club, Johnson & Johnson January - December 2021

● Recruited members and called for practices

Taiwan Representative, 2019 APAC Sales Conference, Johnson & Johnson Vision Care August 2018 - January 2019

● Represented Taiwan for discussing agenda and activities in APAC sales conference

● Collaborated with representative from HK to hold an energizer session

● Coordinated with different departments for filming videos displayed in conference

● Awarded with Valued Contributor in the 2019 Annual Cluster Event (Gold Award) Vice Director, Student Association, NCKU Master of Business September 2015 - June 2016

● Directed 4 different function teams consisting of 11 members in the student council

● Initiated the first English conversation study group: 60% students attended, and participation rate was 86% on average

Contact this candidate