Project Management United States

Jeffrey D. Watts

*** ********* **** · Vacaville, CA 95688 · ************@*************.*** · 707-***-****

Inventive and dedicated professional with 21 years of varied experience in multiple industries and the United States Marine Corps with additional expertise in benefit claims processing.

CLAIMS ● PERSONNEL SUPERVISION ● ANALYSIS ● TROUBLESHOOTING

PUBLIC SPEAKING ● PROJECT MANAGEMENT ● ACCOUNTING ● RESEARCH

● MEDIATOR

SUMMARY OF QUALIFICATIONS

Master of Business Administration and a Bachelor of Science in Technical Management.

Highly adaptable and resourceful. Rapidly learns new procedures and processes; quickly adjusts to changes in schedule, environment, and organizational objectives.

Detail-oriented with exceptional abilities to manage numerous projects. Thrives in independent operations and team dynamics with effective interpersonal and communication skills.

Demonstrates professionalism, tenacity, thoroughness, dedication, and solid work ethic.

Insightfully responds to demanding situations and finds innovative solutions for complex problems.

PROFESSIONAL EXPERIENCE

DOCTORATE STUDENT July 2021 – Present

UNIVERSITY OF PHOENIX

Doctorate of Business Administration

CLAIMS PRACTICE SPECIALIST SENIOR CLAIMS ADJUSTER May 2022– December 2023

Gallagher Bassett Services, Inc. Orlando, Fl

Full Time-40 Hours per week

Federal Branch -255

Investigates, evaluates, disposes, and settles the most complex claims and highest exposures with minimal supervision. Includes the investigation, determination, and evaluation of coverage, liability, and damages, and the setting of proper reserves. Incumbents at this level typically hold claims reserve and settlement authority of up to $10,000 liability and/or $25,000 workers’ compensation or greater.

Exercises proper judgment and decision-making to analyze the claims exposure, determine the proper course of action, and appropriately settle the claim.

Interacts extensively with various parties involved in the claim process.

Able to communicate concise action plans and present plans for moving the case to conclusion.

Will demonstrate complete knowledge of the claim file process through presentation of actions and responses to client questions.

Process claims consistent with clients and corporate policies, procedures, and "best practices" and also under any statutory, regulatory, and ethics requirements.

Demonstrate ability to comply with carrier reporting and threshold requirements.

Recognize and pursue excess insurance recoveries. Incumbents will have the ability to

Handle a full caseload, with a proven ability to handle cases of increased severity

WORKERS COMPENSATION CLAIMS EXAMINER March 2015 – September 2019

U.S. Department of Labor San Francisco, CA

Full Time-40 Hours per week

Office of Workers’ Compensation Programs

Reviewed and analyzed cases to determine best course of action to support individual claims while retaining government rules and regulations.

Work with claimants (longshoremen, civilians on military bases, and civilians worldwide working under federal contracts) attorneys, and insurance companies to get claimants the benefits they deserve such as indemnity and medical benefits.

Handled asbestos claims for DOL and became an expert in this area.

Paid claimants’ medical bills retaining government rules and regulations

Get claimants back to work by doing vocational rehabilitation strategies.

Managed monthly caseloads or more with settlements up to $1,000,000.

VETERANS SERVICE REPRESENTATIVE August 2012 – August 2013

Department of Veterans Affairs Oakland, CA

Full Time-40 Hours per week

Veterans Benefits Administration

Speak with veterans regarding their disabilities and the benefits available to them.

Caseloads of approximately 100 cases per month.

Research VA medical records and other pertinent information to see what veterans are eligible for.

Work closely with veterans and answer any questions they may have about the process of receiving benefits.

Technician and Mechanic EXPERIENCE

Service Technician, Pacific Material Handling Solutions, Inc. Sacramento, CA July 2014 – February 2015 Full Time-40 Hours per week

Heavy Equipment Mechanic, VSE Corporation, Military Ocean Terminal Concord (MOTCO), Concord, CA, October 2009 – July 2011

Full Time-40 Hours per week

Heavy Equipment Mechanic, State of California, Caltrans, San Leandro, CA, November 2008 – October 2009

Full Time-40 Hours per week

Medium/Heavy Duty Truck Mechanic, International, Oakland, CA, October 2007 – November 2008

Full Time-40 Hours per week

Heavy Equipment Mechanic, Komatsu, North Las Vegas, NV, December 2005 – June 2007

Full Time-40 Hours per week

Heavy Equipment Mechanic, Pick-N-Pull, Sacramento, CA, April 2005 – December 2005

Full Time-40 Hours per week

Military EXPERIENCE

Sergeant/Heavy Equipment Mechanic, U.S. Marine Corps, Camp Pendleton, CA, January 2001 – Honorable Discharge: January 2005

Full Time-50+ Hours per week

Sergeant is the rank of a junior noncommissioned officer in the USMC and the oldest rank in the Marine Corps. Sergeants serve as squad leaders in combat operations and lead a squad of eight soldiers, including one or more Corporals.

The Marine Corps operates many missions on the fireteam and squad level; Marine Corps sergeants often have a great deal of leadership and responsibility in carrying out their objectives.

EDUCATION AND TRAINING

DOCTORATE OF BUSINESS ADMINISTRATION Projected Graduation Date 2026

University Of Phoenix Phoenix, AZ

In Progress

MASTER OF BUSINESS ADMINISTRATION 2012

Keller Graduate School of Management - DeVry University Elk Grove, CA

BACHELOR OF SCIENCE IN TECHNICAL MANAGEMENT 2011

DeVry University Elk Grove, CA

Dean’s List

ADDITIONAL TRAINING AND SKILLS

United States Department of Labor Emerging Leaders Class

Corporal’s Course, U.S. Marine Corps.

Proficient in Windows and Apple operating systems, Microsoft Office Suite (Word, Excel, PowerPoint, Access and Outlook), Project Management and Internet

AWARDS

Marine Corps Good Conduct Medal

Global War on Terrorism Service Medal

Global War on Terrorism Expeditionary Medal

Sea Service Deployment Ribbon

National Defense Service Medal

ASSOCIATIONS AND COMMUNITY INVOLVEMENT

U.S. Marine Corps Veterans, Member

DeVry University Alumni Association

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