Customer Service Associate

REBECCA RICHARDSON

** *** ****** ***** #*** Moorhead, MN 56560

***************@*****.***

Objectives :

1.Ensure a work environment focused on people, safety and service through direct/indirect engagement with employees

2. Provide outstanding service

3.To ensure timely completion of duties as assigned

EXPERIENCE

AUGUST 2022-SEPTEMBER 2024

SUPERVISOR CUSTOMER SERVICE, USPS EAS-17 full time 40 hrs/week

Scheduling of craft employees such as city carriers, clerks, and rural carriers

Worked detail in processing operations overseeing timely dispatch of parcels and flats

Assisted with/issued discipline as needed

Assisted customers with delivery questions and issues

Worked as an OIC in a level 18 office

Managed small working budget

Utilized critical thinking to resolve issues

MAY 2017 – AUGUST 2022

SALES AND SERVICE ASSOCIATE/LEAD, USPS Lvl 6/7 full time 35 hrs/week

Sorting of letters and packages to carrier rotes and box section

Delivery of mail and packages to box customers

Assisting customers with shipping parcels and mail pieces to various locations

JULY 2014 – MAY 2017

ASSISTANT MANAGER/BAKERY, CAseys General Stores full time 35 hrs/week

Helped customers with purchasing items at counter

Assisted with daily financial closeouts and deposits

Worked in kitchen baking goods and cooking items for sale to customers

October 2006 – July 2014

CONTRACTOR, JOBBERS ALLIED VAN LINES FULL TIME 40+ HRS/WEEK

Packed, loaded and unloaded household goods at various destinations

Received goods into local warehouse for storage

Readied household good shipments for overseas shipping

July 2001 – October 2006

DRIVER, AACTION MOVERS UNITED VAN LINES FULL TIME 70 HRS/WEEK

Packed, loaded, hauled and unloaded household goods at various destinations nationwide

Delivered goods into local warehouse for storage

Readied household good shipments for overseas shipping

EDUCATION

JUNE 2013

MEDICAL ASSISTANT, rasmussen college

Graduated with honors maintaining a 3.8 GPA

Took general medical classes such as medical terminology and pharmacology

Attended a clinical practicum prior to graduation to gain practical experience

JUNE 1990

DIPLOMA, moorhead senior highschool

Took general classes such as algebra and English

Studied two foreign languages

SKILLS

Worked for the USPS sorting and delivering packages, retail counter

Managed a medium sized office

work well independently or with a team

have three plus years medical office experience

maintain a class A commercial driver’s license

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