Customer Service Pick-Up

HARVEY DARRISAW

Lauderhill, FL ***** 954-***-**** ********@*********.***

OBJECTIVE

Accomplished Transportation Movement Coordinator and Professional Driver with over 33 years of expertise in logistics, operations, and safe driving. Proven ability to ensure timely, efficient, and courteous delivery and pick-up of packages while maintaining exceptional customer service standards. Skilled in transportation safety, route optimization, and equipment management, with a strong foundation in teamwork and leadership. Recognized for outstanding performance with multiple accolades, including the Bronze Star and a remarkable 28-year safe driving record with FedEx Freight.

EXPERIENCE

FedEx Freight - Driver – Hollywood FL. October 1996 – September 2024

Successfully delivered 12-18 shipments daily and completed 10 pickups, maintaining a flawless 100% on-time delivery rate and zero missed pickups over 28 years.

Upheld a 28-year safe driving record by strictly adhering to FMCSA regulations and company safety policies, including handling hazardous materials and oversized loads with precision.

Operated various vehicle types, including doubles, triples, and tankers, ensuring timely and efficient transportation of time-sensitive deliveries.

Consistently delivered courteous and professional service, addressing customer inquiries and ensuring shipments met FedEx’s standards of service excellence.

Trained and mentored new drivers, promoting safety best practices and fostering a culture of performance and compliance.

Partnered with dispatch and operations teams to develop optimized delivery schedules, enhancing operational efficiency and customer satisfaction.

Safely handled packages over 50 lbs., utilizing proper equipment and teamwork to ensure compliance with safety protocols.

US Army - Transportation Movement Coordinator (SFC) January 1991 – January 2020

Directed the transportation of over $2 billion in military equipment monthly from Kuwait to Iraq, achieving a flawless 100% mission success rate during deployment.

Led a 21-member logistics team, driving operational readiness and efficiency through focused training, mentorship, and strategic leadership.

Applied advanced safety protocols and logistical strategies, reducing transport-related risks by 60% in high-risk combat environments.

Awarded the Bronze Star for outstanding service in logistics coordination, showcasing exceptional leadership and problem-solving skills under pressure.

Built and nurtured critical relationships with cross-functional teams and external suppliers, enhancing collaboration and optimizing mission outcomes.

EDUCATION, CERTIFICATIONS & QUALIFICATIONS

High School Diploma

Washington County High School – Sandersville, GA

Certifications

Hazmat Certified

Tanker Certified

FMCSA-Compliant Medical Exam (current)

Bronze Star Recipient

SKILLS

Route Planning and Optimization

Transportation and Logistics Management

Hazardous Materials Handling (Hazmat Qualified)

Safety and Compliance with FMCSA Regulations

Customer Service and Relationship Building

Vehicle Operations (Double/Triple Trailers and Tanker)

Team Leadership and Training

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