Customer Service

Lisette Villanueva

**** ** **** ** **** Coral FL 33909

*****@*****.*** 239-***-**** cell

Objective

To obtain an opportunity where I can combine my business and strong customer service skills to be able to assist customers and clients with their accounts.

Skills Profile

Maintained perfect attendance rate and 98% overall grade

Licensed Realtor

Bilingual (English/Spanish)

Excellent computer skills including MS Office, Point of Sale systems, and typing 45-50 wpm

Education

Azure Tide Realty All Florida School of Real Estate

Real Estate License May 2021 – August 2021

Sunstate Academy Fort Myers, FL

Cosmetology November 2009 – August 2010

Johnson & Wales University North Miami, FL

A.S. Hotel & Restaurant Management August 2000 – June 2002

Employment History

Sellstate Titanium Realty Punta Gorda, FL

Realtor Feb 2023 - Present

Proven track record of successfully assisting clients with buying and selling

Strong negotiation and communication skills to secure favorable terms and ensure smooth transactions

Dedicated to delivering exceptional client service, building long-term relationships, and maintaining a strong referral network

Porto Fino Dental Fort Myers, FL

Dental Office Manager Aug 2016 – February 2023

Supervise staff, schedule appointments, answer phones, check in and check out patients

Close out business day and make bank deposits, organize office events, write patient reports

Romano’s Macaroni Grill Fort Myers, FL

Restaurant Manager June 2004 – May 2005

Prioritized food production schedule by creating prep list and assigning production responsibilities, conducted quality assurance inspections

Maintain budgeted food, beverage and labor costs

Aston Gardens at Pelican Marsh Naples, FL

Restaurant Manager January 2003 – January 2004

Effectively managed a staff of 50

Monitored presentation of food product, reviewed areas of concern with Executive Chef

Ritz Carlton Golf Resort Naples, FL

In Room Dining Supervisor/Department Trainer October 2001 – January 2003

Trained, assisted and evaluated new employees in guest services

Maximized productivity and profits through proper budgeting and scheduling staff based on forecast. Anticipated needs of customers and proactively met them in an effort to enhance their experience

Winner of five-star employee award (2002)

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