North Carolina Technical Support
Resume:
Kevin John Horton
I T S y s t e m s / T e c h n i c a l S u p p o r t A n a l y s t
L e v e l II
Belmont, NC 28012
************@*****.***
***************@******.***
OBJECTIVE
I am Looking for the opportunity with an organization that can use my wide variety experiences and troubleshooting skills that I have obtained over the years. I am not limited to just my years of experience. I am not afraid to step outside my comfort zone. I'm an adaptive person and strive to be the best I can be. I want to work for an employer that holds the same values that are critical to most businesses and organizations that value customer service and hardworking team members that promote a strong team working environment.
E D U C A T I O N — EXPERIENCE
East Gaston Senior High
Mt Holly, North Carolina
July 2023-Current
Manager Technical Support
T-Mobile Communications
Charlotte, North Carolina
• Managed and coached a team of 75-100
associates.
• Worked directly with the Manager of Operations.
• Managed associates with handling of incoming
customers calls with a multitude of technical and
software issues with the various devices. Including Apple, Samsung and Motorola devices. most
other cell and pad devices.
October 1991-June 2023
IT Systems Support/Technical Support Analyst Level II • Harris Teeter/Kroger
Matthews, North Carolina
• 15+ years in store as District Produce Manager.
Trained and mentored future Store Managers, Co-
Managers and future Produce.
• 3 years Harris Teeter/Kroger Distribution Center as Manager of Warehouse Perishable Quality
Control/Inspector. Worked directly with North Carolina Department of Agriculture.
• 7 years Harris Teeter Level I System Support
Analyst.
• 8 years Harris Teeter Level II Senior System Support Analyst where I and a team of 4 managed and
worked with a team of 30 to 50 Level 1 system
support analysts.
K E Y S K I L L S — COMMUNICATION
Troubleshooting
Marketing
Budget Planning
Communication
Team Player
Love Change
Customer Service
Team Morale
Mutual Co Worker Respect
Meeting Company Goals
Team Growth
Always learning to Grow
Some of my key responsibilities and accomplishments over the years of service with Harris Teeter, I managed teams from 25-200 associates. I was voted employee of the month 16 times. While I was working at the Distribution Center as Manager of Quality Control, I worked hand in hand with the US Department of Agriculture and the NC Department Of Agriculture. Worked 21 years during the holidays with Loaves & Fishes of Charlotte. I also trained over 40 current Store Managers, Co-Managers and Produce Managers. Appeared in several Commercials. And appeared in 2 grocery industry magazines. And I took great pride and daily commitment in taking care of my customers and fellow associates.
L EADERSHIP
As a Level II System/Technical Support Analyst I helped supervise Level I support team. Answered questions and worked along side and was always approachable when someone needed help with anything that might not make sense to just helping the customer on the other end understand that we are actively working to resolve the issue. I was asked to lead the team and come up with some team building activities and that was very successful. The president of Harris Teeter took notice and asked other departments to follow suite. And as a company over 2 years our surveys improved 20%. It was truly a team effort.
June 1987-September 1991
Winder/Packer T
Tultex Yarns
Lowell, North Carolina
April 1986- August 1992
Student School Bus Driver
Gaston County Schools, North Carolina
Stanley/Mt Holly, North Carolina
REFERENCES
References Available Upon Request
Contact this candidate