Virtual Assistant Customer Service

Crystal Johnson III

***************@*****.*** 980-***-**** Burlington, NC

SUMMARY

Dynamic professional with 12 years of experience seeking role as Virtual Travel Consultant, Virtual Assistant, or Customer Service. Expertise in travel planning, client communication, and problem-solving, as demonstrated in Travel Advisor role. Skilled in active listening, conflict resolution, and multitasking, ensuring exceptional customer experiences and fostering strong client relationships. WORK EXPERIENCE

Special Ops Investigations, LLC

Assistant Accountant Oct 2012 - Present

• Managed and executed invoice preparation and processing for over 200 clients monthly, ensuring timely dispatch and a 98% on-time payment rate.

• Handled payroll operations for a team of 20 employees, maintaining consistent communication with clients through email correspondence.

• Addressed and resolved client discrepancies and unpaid invoices through email or direct phone engagement. Cruise One/Dream Vacations

Travel Advisor Sep 2023 - Sep 2024

• Planned and booked comprehensive travel itineraries for over 100 clients, ensuring seamless experiences and achieving a 95% satisfaction rate.

• Communicated proactively with clients through various channels, addressing inquiries and providing timely information, resulting in a 20% increase in repeat bookings.

• Provided detailed travel information, enhancing clients' understanding and preparedness for their journeys, which led to a 15% reduction in travel-related issues.

• Resolved 95% of customer questions within 24 hours, contributing to high levels of client satisfaction and fostering strong relationships.

EDUCATION

Colorado Technical University (Online)

Bachelor's Degree, Administration Finance

Sep 2026

SKILLS

Research • Management • Problem Solving • Active Listening • Time Management • Conflict Resolution • Multitasking • Communication Skills • Empathy • Attention to Detail • Data Entry • Virtual Assistance • Customer Support • Travel Coordination

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