Customer Service Management Expert

Michael

Blackward

Sarasota, United States 941-***-****

**********@**.***

Profile

Customer-centric and results-driven

Bar Manager with substantial

experience driving operational

excellence and enhancing customer

satisfaction within the hospitality

industry. Adept at managing

day-to-day restaurant operations while

ensuring the adherence to health

and safety standards. Well-versed

in creating innovative drink menus,

maintaining inventory, and securing

regulatory compliance. Skilled in

executing marketing initiatives and

promotions to attract new customers.

Forward-thinking leader with strategic

vision in building, leading, and training

teams for professional development.

Strong communication, interpersonal,

attention to detail, customer service,

and problem-solving skills; ability to

build robust relationships with senior

management, customers, and guests.

Skills

Scheduling Expert

Hospitality Management Expert

Team Leadership Expert

Communications Expert

Creativity Expert

Planning Expert

Relationship Building Expert

Operations Management Expert

Strategic Planning Expert

Customer Satisfaction Expert

Operations Expert

Customer Service Expert

Strategic Procurement Expert

Management Expert

Quality Control Expert

Hospitality Expert

Procurement Expert

Recipes Expert

Food Quality Expert

Loss Prevention Expert

Stocks (Inventory) Expert

Languages

English

Spanish

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‘08 ‘09 ‘10 ‘11 ‘12 ‘13 ‘14 ‘15 ‘16 ‘17 ‘18 ‘19 ‘20 ‘21 ‘22 ‘23 ‘24 Financial Management Expert

Food Safety Expert

Sales Expert

Leadership Expert

Inventory Control Expert

Operational Excellence Expert

Employment History

1 Bartender

Ritz carlton, Sarasota

August 2018 -September 2O2O

Processed beverage orders from

patrons promptly while maintaining a

positive customer experience. Led

bar staff to ensure seamless

operations. Enforced quality control

measures for service excellence.

Oversaw loss prevention measures,

particularly in poolside operations to

maintain a secure environment.

Upheld optimal level of stocks for

streamlined operations.

Developed and expanded the client

base, increasing revenue over the

years.

Built impactful connections

and fostered a robust

professional network through

strategic networking efforts.

2 Head Bartender

Daiquiri Deck, Sarasota

August 2014 — September 2O18

Managed restaurant and bar

operations, including the strategic

procurement of liquors, beers, and

wines. Delivered training to bar staff

across multiple locations, ensuring

consistency in service excellence.

Supervised efforts of bar staff and

fellow bartenders while maintaining

a collaborative work environment.

Achieved the top monthly sales

performance for three consecutive

years.

Created enticing drink recipes for a

thoughtfully curated cocktail menu,

focusing on quality and flavor.

3 First Mate/ Bar Manager

Le Barge Tropical Cruises,

Sarasota

February 2010 — August 2O14

Directed daily operations of a 55-ton,

66' vessel, overseeing multiple 2-hour

trips each day, while addressing

any weather-related considerations.

Coordinated the scheduling and

receipt of food and beverage

deliveries, inspecting contents to

verify both quality and quantity.

Obtained a 50-ton captain's license

by developing extensive maritime

experience.

Addressed and resolved complaints

related to food quality, service,

or accommodations, ensuring

customer satisfaction.

4 Bartender Smokin

Joes, Sarasota

October 2008 —

September 2OO9

5 Owner

Magic Mike’s Pool Solutions

LLC., Sarasota

February 2018 — Present

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‘08 ‘09 ‘10 ‘11 ‘12 ‘13 ‘14 ‘15 ‘16 ‘17 ‘18 ‘19 ‘20 ‘21 ‘22 ‘23 ‘24 Developed drink recipes, showcasing

creativity to offer a diverse beverage

selection.

Drove memorable guests

experience through best-in-class

customer service.

Acquired essential knowledge and

job expertise by participating in

training sessions with experienced

bartenders.

Provided menu recommendations

upon request, enhancing customer

satisfaction through personalized

service.

Education

Bachelor of Science

University of South Florida,

Tampa

January 2014

Bachelor of Science in

Management

Arizona State University, Tempe

Hobbies

I love playing billiards, and was

also collegiate volleyball player and

swimmer. They are still two of my

favorite past-times.

Extra-curricular Activities

6 Volunteer and fundraiser

Sarasota in defensive animals

nonprofit, Sarasota

January 2015 — Present

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‘08 ‘09 ‘10 ‘11 ‘12 ‘13 ‘14 ‘15 ‘16 ‘17 ‘18 ‘19 ‘20 ‘21 ‘22 ‘23 ‘24

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